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RE-instaslling Acronis TI 2013

Thread needs solution

How do I search an image for file or folder names?

I open TI2013, choose an image, but no search option is offered.  I try to mount the image, and get an error message telling me to re-install.  Details are:

Cannot initialize Backup Archive Explorer. Please reinstall True Image. (0x6400F8)
    Tag = 0x77A5DDBA3199E2CB
Unknown status. (0x9)
    code = 2)
    Tag = 0x77A5DDBA3199E2CC
The system cannot find the file specified (0xFFF0)
    code = 80070002)
    Tag = 0xBD28FDBD64EDB8C3

 

I have my serial number, but where can I get the installer?

An alternate method, I cannot find the original email by searching my emails for one from acronis, so what was the from address of the email that gave me the download link?

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Login to your account at www.acronis.com to download the installer.