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re. True Image, Unable to initialize (and) cannot find file specified

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Sorry if this is on a previous topic, but can't find it.

Can't open Acronis True Image home running on Win7. Message:
"Unable to initialize snapshot manager library (ox100005); Tag: 0x8D5BF87C202E86D1"
and "the system cannot find the file specified (0xXFFo" Tag=0XBD28FDBD64EDB8B9

--Ken

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Hello Ken,

Let me shed some light on the issue.

According to our database you have Acronis True Image Home 2009, and I regret to inform you that this version of the sowftare doesn't support Windows 7, so that is why you can't back up.

To use Acronis True Image with Windows 7 OS you should have a look at the next version of the software Acronis True Image Home 2010. You can purchase the upgrade in our Online Store.

Please also have a look at this KB article to have some additional information about Microsoft Windows 7 32/64 Bit support in Acronis products.

Please reply to this thread if you have any additional questions.

Thank you.