Read error or metadata content is corrupted

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

I am using True Image 2013 and I am receiving the following error any time I try to run or update my online backup. I also get this same error even when I use the standalone Online Backup tool:

Read error or metadata content is corrupted.

More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/
Event code: 0x001703EE

I also have a backup that seems to be linked to the online backup named "_reserved_copy_11-14-2012 6-30-12 PM" that I cannot delete or edit. Every time the online backup attempts to run this backup also appears to run.

These are the details included the last time I triggered the error:
ssn: F4E5508E11F8667462EB397C60174B17.alpha
rqst: 310ccf09
date: May 20, 2013, 20:13:50 (UTC)

Is anyone else having this issue and if so what can I do to resolve this? I just want to delete the corrupted backup and start with a new one.

Thanks in advance!!
Zachary

Mon, 05/20/2013 - 20:29
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

So after posting this I decided to try uninstalling and updating the Online Backup Tool from Acronis. After doing this I opened up the tool and deleted all entries. I made sure Acronis True Image 2013 was closed and then created a new Online Backup with a New Name (I think the new name is what made it work). It is running now but is a lot further than I have seen it in a long time. I will post the end results tomorrow and verify that this backup will work from all acronis applications as it was before. I just wanted to post this in case anyone else was racking their brains trying to get this to work from within Acronis True Image itself.

Tue, 05/21/2013 - 00:01
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Unfortunately it looks like I am back to square one getting this message now:

Cannot read the backup metadata. Please contact support.

ssn: 9DB23472E89C241C1B07BE77CD350BB7.alpha
rqst: 6febaa03
date: May 21, 2013, 15:38:45 (UTC)

It was able to create the online backup overnight once but as soon as I logged into my computer True Image 2013 displayed a failed sync and when it was opened everthing was corrupted with the Online Backup. Somehow it renamed my online backup to the old name and now the error logs are showing up under the wrong name. The _reserved_copy... backup is still there as well and I am unable to delete it. At this point I am not sure if I should just uninstall True Image 2013 from all of my computers and then delete everything using the Online Backup tool then try to reinstall True Image 2013? I don't want to go through that but I am at a loss... any ideas?? Thanks in advance!!

Tue, 05/21/2013 - 15:46
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

I have the same issue, and will try to delete the backup and start over. This has happened to me several times before, and this is when I get frustrated that support is only available for a short time after you buy or upgrade Acronis. The knowledgebase has never been helpful to me regarding any of the error messages I receive. Right now the Acronis Cloud site is saying, "The server is not available, please try again later.", so I can't get to my backup now. I'll let you know if I'm successful resolving this error.

Fri, 08/23/2013 - 14:33