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Reading all physical volumes. This may take a while

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Dear Sir,

i responsed to backup an old PC so I bootup with true image home 2012, but i hold at "Reading all physical volumes. This may take a while" and do not have any reposonce after 30mins.

please kindly help.

Regards
Stanley

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Here's what I ran into. The computer had a DVD-ROM, plus a DVD burner. I made the rescue recovery disk on the burner of course, but as common sense would say, I put the disk into the DVD-ROM to load Acronis into my computer. Here's what fixed the problem. For some reason, even though Acronis loads, (when using the DVD-ROM), it will indicate that "reading all physical volumes" nonsense. I put the disk into the DVD burner, and the "physical reading" took about 1/2 a second, and you can then operate as usual. If you only have one DVD drive, you may have to try a different drive to make it work. Since I had two drives in the computer, loading the disk, with the "burner" drive, solved the problem. Good luck Stanley.
pdh