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Recovering backup data

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Hello,
I don't seem to be able to recover my back up data from external hard drive. It keeps asking to specify location of volume 1 then crashes? I am using the Acronis 2012 trial version, can anyone help please?
thanks,
Neil.

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Is this a files backup or a partition backup?

Have you searched the external disk for the *.tib backup file and does the file size what you expect.

Try browsing for the backup file and do a validation.

Have you searched the external disk for the *.tib backup file and does the file size what you expect.

Try browsing for the backup file and do a validation.

Use the Windows file search option with Acronis not involved.

All I can tell you at this point would be to do some manual searching. Open Windows Explorer and begin looking within each folder. If the file type was the default which is "tib", this should be the type of file you are looking for. If you know the name of the backup file, this could help. Good luck.