Recovery boot does not recognize USB Hard drive

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I am experiencing a restore issue with TI 7.0.
Have Win XP SP2.  The Image is on an external hard drive connected with  USB.
I have made a restore boot disk.
 
When the machine boots, I have to hit F12 to boot from the CDROM. The machine boots into Acronis.  The problem is that the USB connected drive is not visible, hence I cannot restore the image.
 
Any ideas
bigtee49
Wed, 09/09/2009 - 16:34
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that is the earliest version of Ti I have heard of. You have the original cd and stuff but may be TI 7 does not know about the usb drive?

Am trying to stimulate others to help here cos i think it can be solved just i don't know

Thu, 09/10/2009 - 00:08
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If you have enough space available on another internal drive/partition for the image file, you could copy it there from the USB drive and then try restoring with TI 7.

Unless the computer is quite a few years old, I would suspect that TI 7 probably doesn't include the necessary drivers for the computer.

I'm pretty sure that Acronis won't supply any updates to TI 7 unless you're not currently using the latest build (in which case, try it). I don't know if TI 2009 will properly read TI 7 images. If you created a TI 2009 CD (from the trial version, for example), you could boot it and see if it could see the drives and if it would read the TI 7 image(s).

Thu, 09/10/2009 - 05:18
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Thanks, MudCrab...

I'll bet you have hit on the problem.  The PC is only 18 months old so probably TI 7 does not have the USB driver for this drive.  I'll try your suggestion over the weekend...    TI 7 works fine for restoring individual files when Windows is running but this is the first time I wished to restore the entire image with this PC.

bigtee49

Thu, 09/10/2009 - 21:28
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Hello,

I purchased the Home Edition in May 2009 from the Acronis WEB site. I am using it on a Dell Inspiron 600m running Windows XP. It seems that the USB drive is not seen when I boot from the Acronis Boot CD that I created. Not having access to the USB drive I think the only option is to have multiple partitons on the internal hard drive and restore from one partitiion to the other.

Does anyone have any suggestions?

Art

Thu, 10/15/2009 - 17:29
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Art H wrote:
Hello,

I purchased the Home Edition in May 2009 from the Acronis WEB site. I am using it on a Dell Inspiron 600m running Windows XP. It seems that the USB drive is not seen when I boot from the Acronis Boot CD that I created. Not having access to the USB drive I think the only option is to have multiple partitons on the internal hard drive and restore from one partitiion to the other.

Does anyone have any suggestions?

Art

What version of the Home Edition is that? I don't remember what was current then. However, one way around this is to create a BartPE in which the Acronis plug-in is embedded. The procedure for this is in one of the stickies up top ... probably in the list by GroverH.

Another way would be to get the trial version of the latest, which is 2010, instal it, make the boot CD and see if that works.

The reason for your version not seeing the usb drive is the drivers for the chipset in the usb enclosure is not in the boot CD. There's a good chance the latest version would have those drivers.

Thu, 10/15/2009 - 17:55
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Hello,

Thank you very much for the suggestions.
I will look for references to BartPE.
Since this computer was made 4 years ago I would think the USB drivers would be included by now and the latest version of Acronis is not likely to have them included.

Art

Fri, 10/16/2009 - 01:27
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Hello,

I was looking for a way around restoring from a USB drive so I tried to restore from a partition of the internal drive and it was not allowed because it was trying to restore to the same physical drive that the image is stored on.

If the USB drive is not working then maybe the way to back-up a drive is to boot into XP so the USB drive is working, then clone to the USB drive. I think this should then be an exact bootable copy of the original drive. Has anyone tried this?

Art

Sat, 10/17/2009 - 02:10