Recovery CD, "No configuration file present"

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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ThinkPad T410, dual boot with Win 7 32 and Win 8 32, AHCI drive. Created bootable media, and on boot I get “Acronis Loader: No configuration file present.” Read some support forums on that error so downloaded the bootable media .iso your web site. Same error.

I’ve used Acronis off and on for years, but its worthless without a boot disk. What's going on?

Mon, 10/21/2013 - 03:10
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Update: Just for the heck of it I tried to boot off an old True Image 9.0 resuce disk. Boots fine off that disk. Haven't tried to restore anything from that though.

Mon, 10/21/2013 - 14:50
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Got an email from tech support. Says Acronis won't work on a dual boot computer. Bull. The Recovery disk from my old Acronis TI 9 boots up fine. Booting off a CD has nothing to do with the boot sector of the hard drive.

So I've had this 4 days, the chat support doesn't work, no one responds on the forum and the one response I got was completely off base.

I'll be getting a refund.

Thu, 10/24/2013 - 18:59
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Mark,

I'm really sorry that you are experiencing an issue while using Acronis Bootable Media.

I've reviewed the support case and it looks like the support professional didn't fully understand the issue. We apologize for this inconvenience and you will be contacted as soon as possible for further investigation.

Thank you.

Fri, 10/25/2013 - 08:23
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