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Recovery disc will not start True Image

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Short version: when I boot from a recovery CD, the options screen displays OK. But when I select True Image, I just get a screen displaying page after page of characters. At the moment, the computer has some hardware problems which I hope will be fixed tomorrow but I wanted to check that I am not doing anything wrong here.

Longer version: the computer which won't boot developed some hardware problems which means that I can't fully boot into Windows. I have a backup of this made using 2011 but I foolishly had not created a recovery disc for 2011 TI so I thought I would download TI 2013 on another computer and build a recovery disc from the trial version (and then probably upgrade).

Is this the most sensible strategy? (I subsequently saw that it was possible to download the bootable image for 2011 TI - although I am not sure what to with this once it has been downloaded).

Any suggestions as to what is causing the scrolling characters problem or how I should tackling this recovery would be welcome.

Thank you

Richard

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This might be that the Linux kernel used for the recovery CD doesn't work properly with your video card as it doesn't have the correct driver.

When you see the Acronis Loading...... screen press F11 and when you see a white panel with the words QUIET... type in VGA=ASK, you will then be asked to choose from a list of screen resolutions.

Thanks Colin. I am doubtful that it is a screen driver problem as it is a very standard machine - a dell laptop (Inspiron Studio 15). Anyway I tried your suggestion and got the same set of scrolling chars after entering text command string.

I also went back to the machine where i burned the recovery disc (an old xp laptop) and tested the CD on there. In this case I got a small block of characters followed by a message 'Acronis Loader: Unable to run boot menu. Press Enter to continue' On pressing enter True Image appeared to start OK. Not sure why I got the error msg.

I'd burn a new CD first, and if that doesn't work either re-download the 2013 iso, or just get the 2011 iso and try that. How'd you burn the CD you're using?

Hi Richard,
I reported a similar problem with a 2013 disk (i.e. correct version in my case) some days ago - also for a Dell laptop (XPS12, issues with screen resolution and the ATI gui, no selection menu on 'vga=ask' and/or F11, but - for sure - different graphic processor and display). Still waiting for an answer on the support case opened. If there will be a solution available, I will give a short feedback.
cu
Holger