Recovery issues - Sad Windows 10 upgrade just got worse:

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 1

I have been using Acronis true image for over a year for backing up my PC.  Never a problem until I now have to restore and can’t get it to work.  I think I had a false sense of security that if backup worked recovery should as well.

 

History:  My Windows 7 64-bit Pro ASUS PC was working great.  The C: drive is made up of two 256 GB SSDs in RAID 1 and my D: drive is made up of two 1TB SATA drives also in RAID1.  I decided it was time to upgrade to Windows 10, which I soon regretted.

 

Before starting I did a Full PC backup which included both my C and D drives using Acronis True Image version 2015 to my networked WDCloudMirror storage, which is also configured in a RAID 1 configuration.  You have to say with all of this redundancy I should be covered right?

Long story short after upgrading to Windows 10 all my USB ports became nonfunctional which means Window 10 booted up great, but then I have no keyboard or Mouse.  Try running Windows without a keyboard or mouse.  The Mother board did not have PS2 connections, so I was figuratively screwed.

The last 3 days I have attempted to recover my PC from the backup made a few hours before the attempt to upgrade to Windows 10 with no success.  I was able to get the C: drive to restore enough that the PC will reboot back into Windows 7, but I got random read errors during the recovery process.  I could select retry and the recovery continues, but at the last 10-15 seconds the application seems to hand up for minutes and eventually completes.  Sometimes it with indicate failed and other times no message.  In all cases when I check the status of my D: drive it shows up as unallocated.  I have totally reformatted the D drive using Windows Drive manager.  (Quick and Long formats).  D is showing up as a valid drive in Windows file explorer and it also shows up when selecting Acronis recovery so I tell it to restore C to C and D to D.  I have even selected the "Verify" option prior to restore and no problems were reported.  So far everything I try ends up with the D drive being changed for a healthy partition to unallocated. I also attempted to just restore D to D and the application runs for hours displaying the GBs being recovered, but I ended up with the same unallocated disk.

Open for any suggestions at this point.  Since I actually have never needed to use the recovery mode maybe I am doing something wrong.  The backup file is a single Full recovery file, which has a size that would indicate data from both C and D drives must be there.  Unless someone has any ideas, my next attempt will be to turn off RAID on C and D and go back to single drives.  Raid is at the mother board level, so I don't think it will help, but not ready to give up yet.  Appreciate all suggestions at his point.

 

Best Regard,

Tue, 05/03/2016 - 12:13
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 111
Comments: 29781
mvp

Hello Dennis,

The best advice at this point is to point you to Acronis Support as you have an obvious Recovery issue here and that is something that you are entitled to help with for your ATIH 2015 product.

See document: 18623: How to get Technical Support: Tips, Tricks and Useful Information

In particular, the section reproduced below:

5.    Recovery issue
- Related to recovery issues with the full version of the product
- Free of charge
- 24x7
- Not limited (Assistance with the recovery issue can be requested any time, even if you’re out of 30 days free support and don’t have PPI)
- Provided with e-mail and chat
Response time:
-  3 business days via e-mail
 - immediate via chat

•    How to contact support:
Please find the step-by-step screenshot instructions in this KB article.

Tue, 05/03/2016 - 16:53
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