Recovery media hangs, and USB 3 ports not recognized
Booting from 2012 bootable recovery media, build 6154.
System is a Dell XPS 15 L502X laptop.
Sometimes bootable recovery media works, but often it won't. There are two issues:
1. Booting often hangs at 'Starting Acronis Loader...'
2. When it does boot, bootable recovery media will not recognize my USB 3.0 ports. It will detect external drives only if connected to my USB 2.0 port.
Acronis support had me download the bootable recovery media from a link provided by them, rather than from my account. Results were the same. Acronis support has responded:
There is no possibility to add drivers to regular Acronis Bootable Media on the fly. Hence you may use a Windows-based Bootable Media (WinPE), however, we would require an add on for the procedure, Acronis True Image Home 2012 Plus Pack.
I recall in earlier days, Acronis would provide boot media customized with the drivers required by the user's system. Perhaps that practice became unsustainable at a volume level. Unfortunately the response now is that users need to buy the Plus Pack in order to load required drivers.
I recall in earlier days, Acronis would provide boot media customized with the drivers required by the user's system. Perhaps that practice became unsustainable at a volume level.
Acronis stopped doing the "custom" ISO versions quite some time back. It was nice, but it may not have solved any long-term problems since it seemed that a lot of the "updates" never made it into the released builds.
Do you know what chip is being used for the USB 3.0 controller?
Hi MudCrab:
I'm not surprised. Even when they did it, I thought it couldn't continue indefinitely.
Maybe it's Renesas? Belarc Advisor reports four entries under Bus Adapters:
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Renesas Electronics USB 3.0 Host Controller
Renesas Electronics USB 3.0 Root Hub
I just tried 6154 on my system with a Renesas USB 3.0 PCIe card and it seemed to find and use the USB 3.0 drive correctly.
I've now been able to access drives on the USB 3.0 port from the ATI bootable media. I think the random failures may have more to do with the general flakiness of the ATI bootable media on this PC. I'm still trying to determine why sometimes ATI will finish loading but sometimes it will hang at "Starting Acronis loader...".