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Reinstall - again and again?

Thread needs solution

Hello!

Using Win10 and TrueImage 2013 (simply to have a 2013 license free without any uprade option offered).

Want to mount an archive and get an error mesage (German) like, "Backup Archive Navigator can not be intialized. Reinstall TrueImage. • ‹contact Acronis› • ‹clic Detail for a complete repot to suppot›"

This is that report:

Der Backup-Archiv-Navigator kann nicht initialisiert werden. Installieren Sie True Image neu. (0x6400F8) {see above}
    Tag = 0x77A5DDBA3199E2CB
Unbekannter Status. (0x9)
{unkown status}
    code = 2)
    Tag = 0x77A5DDBA3199E2CC
Das System kann die angegebene Datei nicht finden (0xFFF0)
    code = 80070002)
{OS can not find given file}
    Tag = 0xBD28FDBD64EDB8C3

No idea which file it is not be found…

Anyway, I got that before and had troble to overinstall TrueImage. As long as version 2013 is not mentioned as »not for Win10«, I'll stay using it. And expect it to work. So what is wrong here? How to solve it for future?

Markus Erich

 

0 Users found this helpful

Markus,

Please DO NOT expect Acronis 2013 to work with windows 10.  It is not certified to work with this OS.  To ensure compatibility, please install a compatible version of Acronis certified for use with windows 10. (Later builds of 2015 or 2016)