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Reinstallation of a trial version stops before finishing

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A reinstallation of a trial version can not be completed. Tried to run the installation process after deleting accidentally the trial version. The process stops and the bar rolles back. I tried it several times but no change happened. Any help is appreciated.

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Hello Gerd,

Thank you for posting your question, I will be happy to help. 
We are unable to find the exact reason of the issue without additional information. Please create an msi log of the failed operation and attach to your next post. 
We are looking forward to hearing back from you at your earliest convenience. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.
Thank you.

Hi Olleg,
tried to follow your link in order to create a msi log. Unfortunately I can't access the appropriate site. I get the message You are not authorised for this ....

Hello Gerd,

Than you for your response.

Please use this link and provide us with the log file.

We are looking forward to hearing back from you. Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

Hi Oleg,

Everything is fine. I don't know what but I guess I’ve made something wrong when I tried it yesterday. Today with the batch file running everything went fine and the installation has been successfully completed. Thank you very much for your help.

P.S. The first backup is already running and I hope no further complication will happen.

Hello Gerd,

Thank you very much for the good news, I am really glad to hear that the issue has been resolved.

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.