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Reinstalling 2015

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Because of some problems with Windows 10, I had to uninstall True Image 2015. When I tried to reinstall it, it asked for the product key, which I supplied. Then it said this key was for an upgrade, and then asked for the key for the old product. I don't have that! What can I so, short of buying everything over again?

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Some possibilities.

If you installed an upgrade, this means you upgraded from a prior version.

This prior version may have been a purchased product or an upgrade from a vendor version such as Seagate or Western Digital.]

If it was a vendor upgrade, you will need to have that version installed prior to the input of you ugrade serial number.

If the upgrade was from a pror purchased version, that serial will be available to you in your Acronis web account--if you did register hour product at time of purchase.

Signature item 9 may help.