Removing snapman.sys from old installations
About 4 years ago, the tech support company that we were using installed one of the Acronis products on both of our computers. I believe it was True Image and the purpose was to take periodic disk image backups. I have no idea what version, but it was probably whatever version was current at that time.
We are no longer using that company. I believe I uninstalled the Acronis software shortly after we stopped using the company, which would be 3-4 years ago.
Yesterday, I downloaded the trial version of ShadowProtect. When I tried to install it, it complained that it found a copy of a driver named snapman.sys and recommended that I get rid of it before installing ShadowProtect to avoid low level conflicts.
I searched both computers for that file. It was found on one and not on the other.
The ShadowProtect FAQ claims that this is a common problem because older versions of Acronis did not clean up after themselves properly. (Reminds me of my teenage son.) They provided a complicated process involving registry modifications and lots of caveats.
Here's my question:
1. Does Acronis provide a utility that will clean up any and all debris from any and all prior installations of Acronis software?
2. Failing that, is there some way for me to determine which Acronis product might have been installed on my computer in the past and then get a utility to properly clean up that installation?
I apologize in advance if this is the wrong forum. I tried to find a way to contact Acronis tech support directly, but it could not find a way to send them this question because I am not a registered user. I probably never was the registered user as it came from the tech support company
Thanks for any help
Thanks for that link.
So the answer is that Acronis does not clean up after itself and, instead, expects the user to do by editing the registry. I bet that never caused anyone any grief, right?
This is highly irresponsible.
Quite frankly that's typical of a lot of software not just Acronis.
Oh, well then. I guess I'm fine. I'm relieved to learn that Acronis is following best business practices just like "a lot of software".
I never said Acronis use best practice. I was pointing out that almost every piece of software you use will leave something behind when it is uninstalled. I this particular case it happens to cause an issue with another piece of software.
What's the point of your comment unless you're just an Acronis toady?
Do you also show up at car crashes to remind the victims that people also get hurt in planes, boats, trains, and bicycles? Do you write to the people who get sick because of food contaminants to reassure them that "almost every company" has some problem with food contamination?
Yeah, in this particular case, it leaves crap in the bowels of the system that is well known to cause all sorts of problems.
I resent you comments. I'm not a Acronis toady. I happen to be a user of both True Image and Shadowprotect. Your remarks are uncalled for and may be a violation of the terms of service of the forum.
Yeah, well I resent your comments. I've just spent a good part of two days trying to untangle the mess left behind by the Acronis crapware so I'm in no mood for pointless and condescending comments about how other software is also crappy.
Pete Moss,
Your account is blocked for 2 months for violating Acronis Forum Terms of Use
The following point in particular:
"Respect the community and its members at all times."
Andrey.