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Repeated Backup Failures - Acronis 2014

Thread needs solution

I am using Acronis True Image 2014

I am concerned to discover my backups have been failing for at least a month without any visible warning. I have no idea when the backups started to fail.    The problem appears on the face of it to be a product defect of some kind.

What I have discovered is:

1. Backups are not completing...I can only copy and paste part of the error message which reads:

"More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/
Event code: 0x01E50017+0x00040007+0x0000FFF0+0x80070003."

Following this link tells me there is no information about the error.

2. The part of the error message I cannot copy and paste states Acronis cannot open an incremental backup file in set 10. This is probably the wrong file, as the latest backup set should be 15. ( After the error, I deleted file set 10 in Acronis to free up disk space. Even though Acronis was set up to automatically delete older backups, the disk got very close to being full which could have prevented any further backups.)

Any suggestions on how to find out why the back up is not working properly and fix it?

Have there been any issues with Windows Upgrades from Windows 7 which could be a cause?

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Patrick, did you upgrade to Windows 10? If so TI 2014 is not supported under windows 10. Some folks have reported that it work fine but there are other reports here that indicate it doesn't work. TI 2015, 2016 and 2017 are supported and work under Win 10.

Yes, I was automatically upgraded to Windows 10.  It is possible that it fails obn some type of backup like incremental which I do but perhaps not full disk image.

TI 2104 is not supported under windows 10 and may not work properly. Try booting from the TI 2104 Rescue Media and run a validation on the backups in question. You may have to upgrade to TI 2017.