Repeatedly getting Task Execution Failed

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I'm almost at the end of the 30 day trial period for what I believe is the daily image upload of my drive. I purchased Acronis for just this feature because my hard drive completely failed a few months ago and it was a pain having to reinstall everything and then try to restore from other backup services I was using. For Acronis to merely be able to provide me with backup is not really suiting my purpose, but I don't understand what the problem is with creating the image. I may have been completely misguided in buying this product, or I may be doing something wrong so that's what I need to figure out. I'm sending just one of many of similar notifications I've gotten in the past month.

Thanks for your help.

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acronis_task_execution_failed.pdf 52.74 KB
Wed, 03/14/2012 - 17:14
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Hello SKG,

Welcome to our Forum, we're glad to greet you here.

The errors in the log indicated snapapi drivers conflict. It may happen if you're using some third-party protection software that uses low-level drivers (antiviruses, encryption software, firewall, etc.).

I will send you the drivers update via PM in a minute, it should help to resolve the problem.

If the issue remains, please gather Acronis Info from the problem machine, and send it to me.

Also as the issue's not related to the Online Backup service, but to the problem in the product itself, I'm moving it to the respective Section.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Thu, 03/15/2012 - 09:16
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Hi,

After setting up True Image unlimited to make a backup of the complete PC to the networkdrive + one to the cloud i keep receiving the message: Entire PC (ERIK-HPWS) Task execution failed (The error log is added as a txt file, i'm receiving an email with this this error log each 45 minutes)

Would you please reply to robert@rvco.be (i've set this up on erik's pc)

Best regards

Attachment Size
283572-120907.txt 125.67 KB
Wed, 07/22/2015 - 07:35