Replies to follow up emails rejected

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

I have an ongoing issue with ATIH, and after a 3 month silence now regularly get emails asking me for further details, however, when I reply my email is returned as undeliverable by the Acronis server. My free support seems to have expired during the time the issue was being addressed.

case: Acronis Support Case 01128990 [ref:00D3Zcb.5005C1dEc:ref] Subject: UNRESOLVED Re: Acronis Support Case 00977665 Subject[ref:00D3Zcb.5005Ay6xU:ref]

when I reply to <> I get:
You have reached an unattended email alias. Your email has not been received by Acronis Customer Central.

If you have an existing support case, please reply to the latest email without editing the subject line to ensure it is routed correctly.

To ensure you receive a response please go to the support web page http://www.acronis.com/support/ and login to your account. If you do not have an account, please create one and register your product(s). You can then click "Contact Support" and then go through our Support Wizard by clicking "Start Here", to submit a request.

Please note: the quickest way to receive assistance with your issue is our Live Chat service, which can also be achieved by following the above instructions.

Thank you,
Acronis Customer Central

Wed, 05/11/2011 - 09:12
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Dear Simon,

Thank you for finding time to report about the issue on Forum. I understand your concern, and will gladly help.

I have checked the case, and contacted the Expert it is assigned to. The issue occurred due to the 2 reference codes in the Subject. We have sent you the follow-up message, and would appreciate if you could kindly reply to the message, and let us know if it got rejected again.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Thu, 05/12/2011 - 18:45