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Rescue Disk does not see external drives - Using Acronis 2010

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I recently purchased a Thinkpad Laptop.

- Installed Acronis 2010
- Created a rescue disk from the Thinkpad
- Booted the Thinkpad using the rescue disk

Acronis is unable to find the external drive.

Any assistance is greatly appreciated

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Was the external drive attached before you booted from the disk?

I'd like to give some additional information:

The new Thinkpad is WIN 7 64 bit Professional
I have been using Acronis 2010 for 2 years with a WIN 7 64 bit desktop and a WIN VISTA laptop machine. On both these machines when I boot from the rescue disk the external hard drives are visible.

Is it USB 3.0 drive?

Maybe more information about the external drive would help. Is it a 3 TB or 2 TB drive.

If this is USB3, try using a usb2 cable. Am attempting to find anything that will work temporarily.

The 2010 configuration files are not the most current which may be an issue.

Thanks for everyone's responses.

I have 2 USB 3.0 ports and one USB 2.0 ports. When I plugged the external hard drive to the USB 2.0 port, Acronis recognized it.

Does anyone know if the new version of Acronis can be used with USB 3.0? Also, can I restore a image backed-up using Acronis 2010 from the most recent Acronis version?

Thanks again.

The other suggestion is to log in to your account at Acronis.com and download the latest bootable media. USB 3.0 support is supposedly in TI 2010 since build 7154. What build do you have?

Download the latest bootable media from your account and see if that makes a difference.

Yes. You have to burn it "as an ISO". For this, I think you right click on the ISO and choose Burn ISO or something like this on Win7. Alternatively, you can use an image burner like imgburn http://www.imgburn.com/

CP I do use a USB 3.0 external drive with ATIH2010 and W7HPx64 and it works fwiw. It seems to me I had to load a driver to get my USB3.0 drive to be recognized (not an ATIH issue, used Renesas driver) but since then it has worked no problem. Well, there are a few idiosyncracies of the ATIH2010 bootable media but they are cosmetic.

In fact I boot ATIH2010b7160 from a Patriot 32Gb USB3.0 flash drive, and save my .tibs to a Seagate FreeAgent USB3.0 external (2TB).

Thanks Pat and Tom for taking the time to respond.

Pat: I did burn the CD with the ISO file but it does not boot from it.

Tom: When you say "I had to load a driver to get my USB3.0 drive to be recognized", did you load your USB 3.0 driver to the PC and burn the rescue disk which you used to boot off of??

Thanks again.

Tom: One other note, I am using a brand new laptop and I would think the USB 3.0 drivers are already loaded.

C Perera wrote:

Tom: When you say "I had to load a driver to get my USB3.0 drive to be recognized", did you load your USB 3.0 driver to the PC and burn the rescue disk which you used to boot off of??

Good question, and no, I did not make my rescue disk from the PC (it is the downloaded "bootable media" iso I am using). So my point about Renesas driver is irrelevant to the Acronis question, sorry CP. :oops: Apparently then at least with my motherboard ATIH2010build7160 does recognize USB3.0 devices.

You're right that the laptop should have shipped with USB3.0 drivers installed. Does the Thinkpad "see" your USB3.0 drive just fine?

My mobo was custom-built by me and W7 apparently did not have a built-in driver for my chipset so I had to DL the Renesas driver.

Oh, and although I have purchased ATIH2012 I've not had occasion to restore a 2010b7160 backup using it, but I would fully expect that this should work. 2012 works great for me (too, 2010 has worked swimmingly well) but again I only make backups by booting my PCs using the bootable media (actully the ISO file launched via XBOOT on USB flash sticks and drives).

"Does the Thinkpad "see" your USB3.0 drive just fine?"

Yes, it does see it. If I plug a external hard drive to the USB 3.0 and boot off of the Acronis Bootable media it does not recognize it.

It seems then that not all USB3.0 hardware is alike, or 2010 would work for you as it does for me. You may want to take the plunge and get 2012, or see if there's a trial version that you can test before buying.

ATIH2012 should be backward-compatible to 2010 images.

C Perera wrote:
I did burn the CD with the ISO file but it does not boot from it.

This would seem to imply that the iso was not properly burnt.

I would retry the burn technique. Using Windows 7
RIGHT click on the downloaded 2010 iso bootable media file.
TrueImage2010_s_en.iso (build 7160)
Click the option "open with"
Select the
Windows Disk Image burner
as the burn program

If you still have no success with the CD recognizing the disk as usb3, try using a usb2 cable and connector.

Advise your results.