Rescue Media Builder - Problem with BT Mouse but not the BT Keyboard???????

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Posts: 3
Comments: 5

Hello, I've got a bit of a problem with my mouse, which is bluetooth, but not the keyboard, which is bluetooth as well.?????? I'm just wondering what could be going on? It's a little difficult to get around and choose backups etc...using only the keyboard :-). Also wondering why there would be a problem with ONLY the mouse? I'm running Acronis True Image Home 2011, build 6597, and as far as I can tell by going to Acronis site, it is the latest build. All I've done is simply used the RMB to create a rescue disc, I boot from that disc and am unable to use the bt mouse as stated before, but can use the bt keyboard. Isn't this a little weird?

Sun, 12/12/2010 - 16:25
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 88
Comments: 4769

Hello DirtyDawg,

Thank you for post. I will do my best to assist you.

I am sorry for the inconvenience, this issue is caused by lack of drivers in the bootable media for your wireless hardware. Even though one works, the other simply cannot be detected by the bootable media.

I would really appreciate if you could send me this report so that I can forward it to our Development team to fix this issue.

Please let me know if you have additional questions.

Thank you.

Tue, 12/14/2010 - 18:16
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello DirtyDawg!

Thank you for your patience and cooperation!

Our development team is working on adding Bluetooth mouse drivers to the bootable media. Unfortunately there's no ETA available regarding when this will be released. We would appreciate if you could kindly build and use WinPE media as a temporary solution. All you need to do is to follow the below instructions on how to build it and add there the drivers.

http://kb.acronis.com/content/13643
http://technet.microsoft.com/en-us/library/cc749350%28WS.10%29.aspx

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Wed, 12/29/2010 - 16:01