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[Resolved] Acronis Online backup Installer problem

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I turned on my free 1 month trial today and downloaded the online installer. When I ran the installer I received the error in the attached file. The message summarily states "the following products are incompatible with the one I'm trying to install. Uninstall these products and then try the installation again". The product that's incompatible is True Image 2012 15.0.6154. This is the most recent version of true image home that I just upodated. Whats going on? What do I need to do to get the online version working?

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acronis_online_installer_error.docx 72.09 KB
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Hello David,

Thank you for your post.

Acronis True Image Online Backup standalone utility is incompatible with Acronis True Image 2012 Home because the online backup feature is already included in Acronis True Image 2012 Home.

You can access it from the Backup and Recovery tab in the main program menu. Please take a look at this screenshot for additional information:

I also replied to your other post here.

Please let me know if you have additional questions.

Thank you.

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92592-99643.png 20.75 KB

Too make certain I understand you: You're saying since my version of acronis true image home already contains a tab for performing an online backup I don't need to download the standalone version. I just simply use the current version I have and perfrom the backup from the online tab. Is that a correct understanding?

Hi David,

Thanks for the update.

You are correct. If you have Acronis True Image 2012 Home installed you can access Acronis Online Backup from the main program window.

Let me know if you have additional questions please.

Thank you.

David,

Thank you for reporting that the issue got closed, we're really glad to hear it.

And thanks a lot for your cooperation.