[Resolved] Does True Image Home 2012 boot media see Dell Optiplex 390 hard drives?

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I have recently upgraded to a new Dell Optiplex 390 and my old copy of TrueImage 2010 apparently doesn't have drivers for the newer Intel controller.

I would be happy to upgrade to True Image 2012 since I realize 2010 is no longer supported, but before I do, I would like confirmation that it's boot media will see the drives on the Optiplex 390.

Going through the forums here, I see a lot of people complaining since November about this issue EVEN ON THE 2012 version, and nowhere do I see a post that confirms that the drivers for the boot media have been updated. There has been some mention of development builds that you can only get an email download link for.

All this seems rather mysterious. Would a company rep please confirm whether or not the boot media in 2012 supports this computer?

Thanks.

Sun, 02/26/2012 - 23:37
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Hello Robert,

Welcome to our Forum, we're glad to greet you here.

I understand your concern, and will be glad to address it. I've checked our internal resources, and there are no mentions of any problems with 2012 version and Dell Optiplex 390. However if you're still concerned you can test the solution. Our trial version of the product allows to create a bootable media, that can perform a restore, and thus you will be able to test the solution.

The demo version is valid for 30 days, and our chat support will be glad to assist you with any questions you have during the trial period.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Mon, 02/27/2012 - 22:16
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FOLLOWUP:

Yes, Acronis 2012 along with the latest Acronis Driver update for True Image 2012 (SNAPAPISETUP586.EXE) sees the disks on my Dell Optiplex 390 just fine.

Thanks.

Sat, 03/03/2012 - 06:51
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Hello Roberto!

Thank you for the update, I'm really glad to know that the issue's solved.

Should you need anything - don't hesitate to contact us, we'll be glad to help.

Thank you!

Wed, 03/07/2012 - 11:11