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[Resolved] Only help from former installed ATIH 2011 is shown in ATIH 2012

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I have upgrated ATIH-PP 2011 to ATIH-PP 2012 and updated to Build: #6154

When I click help on ATIH 2012 only the help-Version from my former ATIH 2011 version is shown.

I downloaded ATIH2012_userguide_de-DE.pdf
But how to integrate this *.pdf-file into my ATIH 2012?

Thanks and regards
Hans

Solved: http://forum.acronis.com/forum/30541#comment-95133

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The standard version of 2012 and the plus pack are matched versions--each having their own serial number.

At this point do an uninstall of the plus pack (listed in Add/remove under letter "P")

Restart the standard 6154 install program and choose the repair option. This will re-install 6154 overtop the existing installation.

After wards, then do the install of the 6154 plus pack.

Hi GroverH,
Yours:
>The standard version of 2012 and the plus pack are matched versions--each having their own serial number.
>At this point do an uninstall of the plus pack (listed in Add/remove under letter "P")
>Restart the standard 6154 install program and choose the repair option. This will re-install 6154 overtop the existing installation.
>After wards, then do the install of the 6154 plus pack.

I've tried all above and more and this has changed nothing.
Solution:
When upgrading ATIH 2011 +PP to ATIH 2012 +PP the old "Help.chm" was not upgrated to 2012.
After Acronis Support sent me the actuell 2012- "Help.chm" and I replaced it.
Thats it, everything works properly now!
Regards
Hans

Thank you Hans for the update.
Just curious: did you perform an un-install on the 2011 plus pack before installing any parts of 2012?

Hi GroverH
Yours:
>Thank you Hans for the update.
>Just curious: did you perform an un-install on the 2011 plus pack before installing any parts of 2012?

No, ATIH + Plus Pack 2011 remained uninstalled when upgrading to ATIH + Plus Pack 2012.
After ordering the 2012 version with Acronis they sent to me 1 DVD with the 2012 full package
and 1 CD for upgrading to 2012 + plus pack advising me for upgrading to only use this "Backup"-CD.
So I did and updated to the actual builds.

Thanks + regards
Hans

Unistall the ati2011 plus pack, unistall ati2011, run the ati2011 cleaner.

http://kb.acronis.com/content/14871

Then install ati 2102 then ati2012 plus pack.

Also not a bad idea to use msconfig to disable nonmicrosoft services and all startups while do the uninstalls/installs.

http://netsquirrel.com/msconfig/

Hi Scott Hieber,
thks your reply
but prob is solved as per my reply to GroverH from 2012-03-27, 5:15 pm
rgds