[RESOLVED] Sync to external hard drive not syncing

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I just noticed that the sync jobs that have for my Win 7 libraries (music/pictures/document/videos) is not updating to an external USB hard drive. When I checked the jobs they have a green check. However when I check the data the files on the external hard drive are not up to date. I updated to Acronis True Image Home 2012. I have setup a login. I have a note that my subscription to Acronis online backup has expired but I am not doing backup to the cloud.

Thanks in advance for any assistance.

Jim LaRosa

Wed, 05/23/2012 - 01:09
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Hi James,

This is one of the most common types of synchonization. The process is covered on page 115 of the User Guide. You said you had upgraded to Acronis 2012. Does this mean you had a working sync set up previously and that files stopped syncing after the upgrade?

To the best of my knowledge, a valid account is needed in order for sync to occur, even locally. While data is not transferred outside, this method was employed in order to give users the ability to add other computers to a sync task. Because of this, a login is required. It might be helpful for you to post an Acronis System Report. This might allow myself or others to determine where your job is failing.

Generate System Report How To

In addition, a System Report can be generated at any time when the program is open, even when a task or other Acronis operation is running by pressing "CTRL+F7"

Wed, 05/23/2012 - 03:45
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 3

Thanks for the information. I setup sych for my Widnows libraries to an external hard drive. It worked fine last year. I just noticed it is not working. I tried to upgrade to current version to resolve issue but that did not help. I have a login account. The sync application does not give you a method to delete the jobs and reenter. At this point the sync utility is not syncing. I need to use another utility to sync my files to an external hard drive.

Tue, 05/29/2012 - 13:11
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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James,
Have you verified the credentials you are using work? What does your log file say? It should give a reason why the sync cannot be performed or why it can't complete.

Tue, 05/29/2012 - 15:17
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 3

I am logging OK with the credentials. I am getting this error inthe log. Do I need an online subscription to do a local sync?

<?xml version="1.0" encoding="UTF-8" ?>

Tue, 05/29/2012 - 16:55
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 3

Shadowsports,

I uninstalled True Image Home 2012 and reinstalled it thinking that would resolve the issue. I had new error which was "Destination folder does not exist". I opened a ticket with support ($10 charge) to troubleshoot the issue. The tech told me that I could not sync sub-folders. I had a hard time grasping this was true. The issue was related to what I was trying to sync. With Windows 7 I needed to point the actual folders in the users folder (C:\Users\user name\documents) rather than pointing to the Libraries\documents folder. Once I did this the sync worked without an issue.

Thanks for your help.

Jim

Thu, 05/31/2012 - 12:13