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[RESOLVED] True Image broke my W7 system

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I just spent 2 whole days building a customer's PC, installing 98 apps and God knows how many updates and about 200GB of data.

The system is an Ivy Bridge i7 with 4x 1TB drives in RAID 10 on an Intel motherboard controller. The motherboard is latest Gigabyte model with 8GB ram.

The disk array configures to 2TB space which is partitioned roughly 1TB for drive C: and 1TB for drive T: (for Temp).

I installed True Image 2013 latest download yesterday and created a full backup of C: and the small hidden partition target to T:\Backups

I then created an Acronis bootable rescue CD and activated the Boot Recovery Manager. After rebooting the system is now unstartable. It hung with a message about EUFI loader.

I then booted off, of the Windows 7 install DVD and gone to Repair and issued bootrec /fixmbr and /fixboot.

System still won't boot, and asks to insert boot media.

I then booted from the Acronis Rescue CD, and performed a full restore of C: and the hidden partition.

NO CHANGE. System is unusable.

I need help urgently!

Issue resolved here.

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Perhaps some of the others can help you as I have no experience with Raids. It sounds like you are at a standstill right now.

Did you have any un-lettered partitions which were not included in the backup?
When performing the restore, did you select each partition individually or did you select the entire disk for restore?
The disk option restore offers the best chance of success.
An example of how to do a disk option restore can be found under item 2 at this link below. For this to work, you must have a backup which includes all partitions.
http://forum.acronis.com/forum/29618

As part of the restore, be sure to check the "recover disk signature" option which is found on the same screen where the target disk is selected.

Be aware that this may or many not work with the raids but it should work for those non-raid setups.

The installation of TrueImage is not a requirement. A TrueImage Recovery CD can be created first from an iso downnload and the newly created Recovery CD can be used to create a full and complete backup. In fact, some users feel this is more pristene as the backup can be created without intervention from Windows.

Paul Szilard wrote:
and created a full backup of C: and the small hidden partition target to T:\Backups

This is the part that worries me. Did you just select those partitions, or did you perform a full disk mode backup (selecting the entire disk, not just certain partitions0?

If you can boot to the Rescue Media, de-activate the Startup Recovery Manager from it, and post your results.

Managed to solve the problem:
I booted off the Acronis boot CD, selected to enable the Boot Recovery Manager, and then when it said it had done it, I turned it OFF. This restored the system to bootable!!! Hallelujah!

Paul,

Glad you found the solution. I don't use the Startup Recovery Manager, as it interferes with my system boot processes from time to time.

James