"Restore" problems

I'm using TI 2014. I used the Windows app to choose a version to roll back to, earlier in the year. It complained that it could not find version 1 and let me skip that, a couple times before it believed me. Note that this database is chained back to versions on a different media that are no longer available, going back several years. In another post I explained my surprise that it was looking for files on drive Z: when I was Verifying a backup on the network \\Oort\Backups\.

It reboots and in the recovery program it again complains that it can't find version 1, and the text indicates that I can skip it. But the only buttons are "Browse", "Retry", and "Cancel". The first is pointless, the second had no effect, and the third quit out of the restore program.

Then it would not reboot back to Windows, with a MBR error. Gee, thanks. Why did you erase my disk before being satisfied with the backup file to be restored? Later, working with a boot CD, I saw that the old C drive was "empty", as the MBR had no partitions listed where my OS once stood.

I think you have real problems with your software, getting worse with each version since 2010. Backup media must be fault tolerant, NOT anal about everything being just right even for things I was not looking at and don't matter one bit. There are no tools to manipulate the mysterious version database; Verifying will complain and not continue but won't fix the problems by simply removing the bad/missing versions. More often then not, restoring has required work-arounds rather than working smoothly.

I upgraded (3 machine licence) to 2014 in order to fix issues with restoring, e.g. not understanding that the drive letters were different in its restore program boot and not offering a Browse for where the file can be found. But this is not working for me either. Is it too late to get a refund?