Restoring partitions using True Image 10 Home

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Dell Studio 1555, Vista, TI 10 Home build 4952
I am trying to restore an entire partition from backup stored on external USB drive. Backup file has been validated.
From TI 10 Home bootable CD created at time of installation or using downloaded iso bootable CD TI does not "see" my internal HD. The iso bootable doesn't even see the external USB HD. I have reformatted the internal HD and tried to restore on blank HD. I have reinstalled Vista then booted from CD to restore without any success. I have been struggling with this for almost two weeks. From booting to windows on my laptop I've been able to restore files but this is not the solution, I need to restore my entire drive from backup.

Any help in this matter would be appreciated.

Tue, 10/30/2012 - 20:59
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First to try,

Leave your USB external drive unplugged. Boot to the TIH v10 Rescue Media (CD) and then plug in the USB external drive. After waiting 30 seconds or so, try to browse for the external USB drive. It this doesn't work, unplug the external USB drive and try a different USB port. (Try all that you have.)

If this still doesn't work, you could sign up for the True Image 2013 trial. After registering your trial serial number online with Acronis, you could then download the ISO from yopur Acronis account to use and create a 2013 trial bootable Recue Media CD/DVD and try to restore your backup.
You do not need to install True Image 2013 to download the Rescue Media, only register the trial serial number.

The TIH v10 bootable Rescue Media may not have support for your current hardware, and the drivers it contains can not be updated.

PS,
You posted this in the wrong thread. This is for True Image Echo, not True Image Home.

Wed, 10/31/2012 - 18:20
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Oops. First time I'm using a forum.

The problem lies in not seeing the internal hard disk. I am going to try your solution as I've already upgraded. I am hoping that this works as my final solution will be reinstalling all software and reloading data files which I wanted to avoid. This is not supposed to be difficult and gives me pause that Acronis is the backup solution for me in the future.

Thu, 11/01/2012 - 01:57
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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To James F:

I downloaded the bootable .ISO file from my account. The .ISO file was corrupted. During online chat I was given URL to download a good .ISO file. I created a bootable disk from that and that load provided visibility to both my USB backup and the internal drive that I was trying to restore. The restoration failed and I have to communicate that via chat.

The problem I voiced here has been resolved and I thank you for your input.

Thu, 11/01/2012 - 16:46