Run Time Error during large Backup using TI Home

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Beginner
Posts: 1
Comments: 0

Hi there,

I'm using TI Home 11.0 build 8105 and I get a runtime error every time I try to backup all my music files to my external hard drive.

It's Windows XP Pro SP 3 and it's kind of getting on my nerves as I am not willing to spend an awful lot of time on sorting this out as the programme is supposed to work easily according to all the tests I have read so far.

Thanks for your help!

CP

Sat, 10/24/2009 - 13:55
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 6
Comments: 37

Just guessing; you might want to offer a little more information.

What is the exact text of the error message? Is the error and the point in progressing through the backup repeatable? What is the model of the external hard drive (could it be spinning down?) How much space is available on the external drive? Assuming you're talking about a USB drive, have you tried connecting it directly to one of your computer's ports rather than to a hub?

Sat, 10/24/2009 - 14:06
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello CP and David Brown,

Thank you for choosing Acronis Disk Backup Software.

CP, could you please let us investigate the issue and do the following?

- Reproduce the issue (application crash);
- Do not close the "Application has stopped working" window;
- Run Task Manager (press Ctrl-Shift-Esc buttons);
- Go to "Processes" tab and right-click on the crashed process;
- Select "Create Dump File" item from the menu;
- Pick up the .DMP file created and send it to us;
- Open Start->Run (or press Windows-R buttons) type "%USERPROFILE%\AppData\Local\Microsoft\Windows\WER\ReportArchive" string without quotes and hit Enter key
- After that you will see a folder (or a few folders), the name of which starts with "Report"
- Please send us Report.wer file from the last created folder
Please note that you may add the two collected files into rar or zip archive file.

Then, please collect the following information:
- Download the file;
- Run the downloaded file
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

Thank you.

Mon, 10/26/2009 - 10:45
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