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Schedule Task Disappearing

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Hey Folks,

My company just purchased True Image to be used to back up each employee's workstation.  I installed last week and set up a daily scheduled task to back up to a server on our network.  Due to server issues, the backup kept failing.  Each time that it would fail, the scheduled task would be gone!  I recreated the scheduled task at least a dozen times.  No matter what I tried within the "Tasks and event log" function, I could not see any created schedule task.  I decided to un-install and re-install.  After doing so, woo-la, all previously created schedule tasks were there! 

Well, we finally got our server issue resolved last Friday and I was able to successfully back up.  The schedule task showed.  Over the weekend, the backup failed again, and now my schedule task is gone.  I believe a uninstall/reinstall would fix, but this is not a long term solution.

Anyone have any ideas?  Thanks...

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Hello George,

Thank you for using [[http://www.acronis.com/homecomputing/products/trueimage/ | Acronis True Image]]

Please make sure that you are using the latest build of Acronis True Image Home (#9796). If the build number differs from the latest one, please download and install the latest build. You can learn more on how to download the latest build here.

If this doesn't help, please download Acronis Scheduler, which is a special utility to update the scheduler service. The link is available here.

Extract the downloaded file, run install.bat and wait for the process to be completed. The utility will automatically update the service. Reboot the computer and re-create the task. The issue should be resolved.

Thank you.

I have a similar problem but my schedule tasks still run even though they can't be seen in the list of available tasks. I can only find build #8101 of Acronis True Image 11 and I have installed it. I also installed Acronis Scheduler for my Windows 2000 32 bit system. It didn't help. My tasks still run as scheduled but I can't see the tasks. If I remove acronis and install it again all my tasks show up again but it only lasts for a couple of days and then they disappear again. I have even noticed that when I click on a task to start it then it disappears never to be seen again unless I remove and reinstall Acronis.

Please help.

I've got exactly the same problem - I thought I was going mad. I've got a scheduled task running at 2am every morning and it's running fine - the backup is occuring (a data backup, not drive image) and I'm receiving the confirmation email.

I can see entries it in the log but when I go to "Tasks and Log", there are no scheduled tasks shown. In fact, there are no unscheduled tasks shown either and there should be one in there (manual backup of my C: drive).

TI Home 2009 Build 9770 - ohh hang on, support has mentioned a different build...

Rob.

Later... the only update for Acronis True Image 2009 Home I can see against my registered products is build 9770 which is what I'm running. Where is build 9796? Please don't tell me this is TI Home 2010 and I need to upgrade. I only bought TI 2009 on 28th January this year...

Thanks, Rob.

To answer my own question, build 9796 is the latest build for TI Home 2010 for which I have to pay £24 just seven months after buying the first version. I sometimes wish that the "Fit for purpose" from the UK sales of goods act applied to software!

TI is one of the few bits of software I buy and I'd sometimes like to recommend it to friends & colleagues but you don't make it easy on yourself...

Rob.

Hello Rob,

I would like to clarify that the build #9796 is the latest build of Acronis True Image 2009 Home. The thing is that you have Acronis True Image 2009 Home - UK version. And your build is the latest build available for your version.

Could you please clarify if you updated Scheduler as it was suggested by Oleg in this thread?

Thanks,