Scheduled backup and backup at boottime

Ich glaube, ich werde jetzt doch diese dämliche Acronis Software einstampfen!

Ich finde es schon unverschämt, dass es keine ständige Hilfe für lizensierte Benutzer der Software gibt sondern nur diese unverschämte Abzocke gegen Geld!

Wenn eine Software nicht läuft, muss der Entwickler dafür gerade stehen und das macht Acronis nicht. Es wird einfach z. B. auf dieses Forum verwiesen, wo sich niemand meldet.

Anscheinend wird hier vergessen, dass es noch andere Hersteller gleichartiger und nicht schlechterer Software gibt.

Just my five cent... als Softwareentwickler, der seit über 20 Jahren in der Branche tätig ist.Viele Jahre davon als Selb(st)ständiger

Enttäuschte Grüße

Reiner
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I think I'll make this daffy software into pulp!

For me it is ignorant that there is no continuous help for licensed users but this impertinent rip-off for money.

If a software not works the developer must account for it but Acronis don't make it. They just point to this forum where nobody helps.

It seems that they forget over here that there are other companies with same but not lesser good software.

Just my fice cent... as a Software Developer for more than 20 years working in the IT sector. Many years of it as an independet.

Disappointed greetings

Reiner

Hello Reiner,

thank you for opening the thread regarding these question.

First of all we are sorry for you had to wait for a reply. Unfortunately Forum is not a support channel, but a Community (see Forum TOU), and for emergency cases we strongly recommend to contact our Support directly. In case you're out of 30-days after purchase period, you will need to obtain PPI in order to contact us via chat or phone. Please keep in mind that in case the problem is related to the fault in the product, we immediately refund the PPI.

Back to the problem itself: 

it looks to be some hardware conflict, as the media loads successfully. So the drive hosting Acronis Secure Zone might be faulty. In order to say for sure we need more information. Please do the following: 

1. Reproduce the issue, and press ctrl+alt+f2. This will get you to the command line mode
2. Enter there the following command: 
   tail -n 10 /var/log/messages
3. Send us the screenshot of the last 10 messages that will be shown on the screen

This command will show us the last 10 error messages, which might shed the light onto the situation.

I have also forwarded the information about the second issue to our testers team. They will work on reproducing the issue on our lab, and we'll get back to you as soon as we have any news on this one.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Hi,

that shows that Acronis really don't knows what's the meaning of my words!

If a software has suddenly problems with anything after it formerly runs almost without any problems on, in this case, the same hardware, something must be wrong with the updates. And me as an user can't be drawn on to pay for the problems caused in the software itself.

My problems occured after the last update last year and I thought I'll wait for the next update. But still the same bug occures. BTW, Paragons Backup & Recovery 7 uses the same simple Backup Container partition (that is what Acronis uses to call Acronis Secure Zone so that it sounds like a special invention of Acronis) and has NO problems with it.

But I'll show for the logs when U tell me where I can find it. As I wrote the most acute problems I got when starting TI by pressing F11 from the boot recovery. Starting from the Linux CD works better but not as it should.

Answering greetings

Reiner

Hello Reiner,

Thank you for your reply.

Allow me to disagree with you. Any backup software is closely integrated into the system, it uses low-level drivers, and the problem might occur after the installation of its update - or the update of some third-party software, or the hard drive got corrupted, etc.. Problem is we cannot say for sure what went wrong until we investigate the problem. It means we need to pass the diagnostic information to the Development team, which is possible in case you have a valid support agreement. Here's when it becomes a little uncomfortable: according to the Acronis License Policy, Home Users have free support only within 30 days after purchase. According to the analysis, this time-frames is most suitable for installing the software, and reporting the problems faced if any (and I understand, that most of Forum users wouldn't agree with this conclusion). Currently our Directors team is looking into the possibility to change this policy, and meanwhile we kindly ask you to obtain PPI. As mentioned before, we will refund it immediately if the issue is caused by the flaw in the product.

You can obtain the logs in the following way: 

1. Boot your machine, and press F11
2. After you get to the GUI, press ctrl+alt+F2.
   This will get you to the command line interface
3. In the command line interface enter the following command: 
   tail -n 10 /var/log/messages
   and press Enter.
   The command line then will show you 10 last error messages
4. Take a picture of this output, and send it to us
5. Please also create Acronis Disk Report, and send this output to us alongside with the picture of the messages

This info might shed the light to the situation. We'll be waiting for news from you.

Thank you.