Scheduler unable to run the task with GUID ... / bad bad support
I uninstalled ABR 10 for several problems with Acronis's new idea of code. I am trying to go back to True Echo. So, on two Thinkpads under XP Pro SP3, backups seem to be going OK, but only one machine, every 1/2 hour I see two errors in the Event viewer:
Scheduler unable to run the task with GUID FED..longID.. because of the error 2 (File or reg item not found).
All User/Group permissions and groups have been checked out OK, and I have compared the same to the other working Thinkpad.
So far Acronis support (for I am paying maintenance contracts!) has been dismal and unresponsive. Here is a summary of what I have sent them as of two days ago:
> I attach louise.safe, a ZIP file (change the name to louise.zip and unzip),
> which contains:
> appevent.log
> louise.nro
> report.txt
>
> See appevent.log. Every half an hour I am seeing two instances in the
> Event log of items like
> [97543] Acronis Scheduler
> Type: ERROR
> Computer: LOUISE
> Time: 9/30/2009 8:04:15 AM ID: 1
> User: LOUISE\lingber
> Scheduler unable to run the task with GUID
> FED..longID.. because of the error 2 (File or reg
> item not found)
>
> Note that TE does seem to actually run OK each night at 11 pm. I just
> think that these logs are a symptom of something definitely wrong that must
> be addressed by Acronis.
>
> (1)
> The scheduler_325x32.zip [you sent] did not help at all. I saw that the files were
> dated Feb 2009, whereas the files in TE 8353 are dated Jul 22 2009, but I
> did this anyway, and it did not change the problem.
>
> (2)
> I uninstalled and then re-installed TE 8353, both times using
> TrueImageWorkstationEcho.8353_s_en.exe
> which I used on BOTH of our A31p Thinkpads with XP Pro SP3. I do NOT have
> this problem on the other machine. This also did not change the problem on
> the machine I am reporting.
Right now, my primary question is whether there is any alternative to Acronis despite the fact I've used them for years since their support has gotten worse. I do not want to go back to Ghost.
Thanks.
Lester

- Log in to post comments

Oleg:
There is only one Task. I have deleted it and written it again a few times. Did you the part of my posting that discussed using the scheduler "update" sent to me by Acronis tech support? Did you also see that I have completely uninstalled and reinstalled Acronis -- requiring a new Task also?
Lester
- Log in to post comments

Oleg:
First, thanks for replying to my query in this forum. I was surprised when I ran schedmgr.exe to see the offending task listed 4 times (exact same IDs). I was surprised that any of them would even appear more than once, since when I uninstalled I checked to clear Acronis from the Services as well. This was quite an easy fix. So far, I have not seen any bad side effects of deleting this task(s). This event speaks well of the help people can get from forums.
Second, this brings into question my I have not gotten any reply from the information I sent to Acronis tech support as they requested -- I have a paid maintenance contract. This has happened before a few times. This does not speak well of their tech support.
Lester
- Log in to post comments