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Scheduler unable to run the task with GUID ... / bad bad support

Thread needs solution

I uninstalled ABR 10 for several problems with Acronis's new idea of code. I am trying to go back to True Echo. So, on two Thinkpads under XP Pro SP3, backups seem to be going OK, but only one machine, every 1/2 hour I see two errors in the Event viewer:
Scheduler unable to run the task with GUID FED..longID.. because of the error 2 (File or reg item not found).

All User/Group permissions and groups have been checked out OK, and I have compared the same to the other working Thinkpad.

So far Acronis support (for I am paying maintenance contracts!) has been dismal and unresponsive. Here is a summary of what I have sent them as of two days ago:

> I attach louise.safe, a ZIP file (change the name to louise.zip and unzip),
> which contains:
> appevent.log
> louise.nro
> report.txt
>
> See appevent.log. Every half an hour I am seeing two instances in the
> Event log of items like
> [97543] Acronis Scheduler
> Type: ERROR
> Computer: LOUISE
> Time: 9/30/2009 8:04:15 AM ID: 1
> User: LOUISE\lingber
> Scheduler unable to run the task with GUID
> FED..longID.. because of the error 2 (File or reg
> item not found)
>
> Note that TE does seem to actually run OK each night at 11 pm. I just
> think that these logs are a symptom of something definitely wrong that must
> be addressed by Acronis.
>
> (1)
> The scheduler_325x32.zip [you sent] did not help at all. I saw that the files were
> dated Feb 2009, whereas the files in TE 8353 are dated Jul 22 2009, but I
> did this anyway, and it did not change the problem.
>
> (2)
> I uninstalled and then re-installed TE 8353, both times using
> TrueImageWorkstationEcho.8353_s_en.exe
> which I used on BOTH of our A31p Thinkpads with XP Pro SP3. I do NOT have
> this problem on the other machine. This also did not change the problem on
> the machine I am reporting.

Right now, my primary question is whether there is any alternative to Acronis despite the fact I've used them for years since their support has gotten worse. I do not want to go back to Ghost.

Thanks.

Lester

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Hello Lester,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

To resolve the issue please do the following:

  1. Open the operation log of the program;

  2. Find the respective error entry and note the name of the mentioned script. For example:

    Error 1 108 (0X1006C) 10/29/2008 12:09:02 No such script "90F1BFEE-7B23-4E67-96EE-173F00AE9AB4"

  3. Download Acronis Scheduler Manager.

  4. Run the schedmgr.exe file and issue the following command:

    get list

  5. In the list of displayed tasks, note the number of the script that has the same name as the one that produces error entries in the log. For example:

    1-3 ~*TrueImageNotify* /dummy / script: "90F1BFEE-7B23-4E67-96EE-173F00AE9AB4" /uuid: "90F1BFEE-7B23-4E67-96EE-173F00AE9AB4"

  6. Issue the following commands:

    task [Script Number]
    task delete

    For example:

    task 1-3
    task delete

  7. If there is more than one task that produce error entries, repeat the procedure for each of them separately.

Thank you.

Oleg:

There is only one Task. I have deleted it and written it again a few times. Did you the part of my posting that discussed using the scheduler "update" sent to me by Acronis tech support? Did you also see that I have completely uninstalled and reinstalled Acronis -- requiring a new Task also?

Lester

Oleg:

First, thanks for replying to my query in this forum. I was surprised when I ran schedmgr.exe to see the offending task listed 4 times (exact same IDs). I was surprised that any of them would even appear more than once, since when I uninstalled I checked to clear Acronis from the Services as well. This was quite an easy fix. So far, I have not seen any bad side effects of deleting this task(s). This event speaks well of the help people can get from forums.

Second, this brings into question my I have not gotten any reply from the information I sent to Acronis tech support as they requested -- I have a paid maintenance contract. This has happened before a few times. This does not speak well of their tech support.

Lester