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Several Issues Backing Up to DVDs

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I have been trying for months to get ATIH 2012 to work without success.My DVD burner(Samsung) never has an issue with other programs. ATIH2012 either says it's a CD+RW disk when it's a DVD+RW disk,doesn't detect a disk at all or says the disk is full when it is blank! I have tried straight out of the package disks,pre-formatted disks;I even tried the "Format" option the program offers me. Occasionally it even says the device is "busy" when it is the only program using the burner. The program never gets beyond the "calculating" stage and cycles the burner tray so many times I've lost count.I am using very high quality Verbatim media and even performed a clean install of Windows 7 Ultimate x64...no luck. I am totally stumped at this point.

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Welcome Zwitterion,

I have to tell you that I am not a fan of samsung optical drives (TSSTcorp). Over the years I have had similar problems myself and supported others with like complaints. Like you I tried different methods to fix. Different media, firmware updates, etc. Have you tried updating the drive's firmware?

Maybe this will help

***Seems I posted after Scott.... maybe his suggestion is more applicable.

I'll second that. I also had odd probs with some diff drives and not just with ati -- best results with lite on and pioneer.

cd/dvd drives, even usb connected ones are pretty cheap these days-- the prices being pushed down by bluray.

If you can borrow another drive, try it and see if the probs persist.

Did you try to put the blank media in the tray, leave it open, then start the backup? Some older versions where showing the "device is busy" message when burning the recovery CD and that was a work around...

Pat L wrote:

Did you try to put the blank media in the tray, leave it open, then start the backup? Some older versions where showing the "device is busy" message when burning the recovery CD and that was a work around...

Is that in regard to the repeated tray cycling issue?