Skip to main content

Should a validated True Image 2012 backup be retorable

Thread needs solution

Used True Image 2012 to backup Windows 7 as a full image backup. Validated OK.
Then on attempt to restore (from WD Elements, a Flash drive- via USB 2), got message “backup corrupted.”
Two other backups received same message. A third worked.
I did a Windows 7 based Memory test and it was OK. My Passport does not blink indicating power OK.

After recovery I successfully mounted one of the allegedly corrupted backups and was able to see my files. Could I have somehow used the allegedly corrupt backup to restore the entire image including system files ? If so how ?
How can I assure myself that a validated backup will actually restore OK.

0 Users found this helpful

Normally, a system recovery is performed via the TI Recovery CD.
Not sure from you description, was the restore when booted from Windows,
or when booted from a TI CD or flash drive.

Added:
You may want to boot from the TI Recovery CD and do a validation from the CD.

Acronis advertises that they will help with recovery issues beyond the 30 day free assistance.
A support ticket is needed inidcating recovery issues. Posting on the forum is mostly just help from other users.

Thank you for the reply Grover. Yes, recovery was from Acronis Recovery CD; then backup accessed on the WD Elements flash drive. The "Corruption" notice appeared during the subsequent recovery process.

I thought WD Elements was an external USB hard drive, not a flash drive.
Don't connect via a hub, a port in a monitor, or a USB extension cord, etc. Connect the external drive directly to a USB port on the rear of the computer case.

Sorry, it is an external hard drive. Thanks for the tip. I did note however that the Elements (Ext Hard Drive) light was NOT continually blinking and assumed therefore the power was OK. Thank you for your time.

Sorry, it is an external hard drive. Thanks for the tip. I did note however that the Elements (Ext Hard Drive) light was NOT continually blinking and assumed therefore the power was OK. Thank you for your time.

Try connecting the WD Elements to the computer via a usb2 cable and usb2 connector and do a validation of the "corrupt" backup.

Thanks again for replying. The original backup destination was indeed the WD Elements, which was connected via USB 3 cable to the front mounted usb2 connector of the Windows 7 PC. Subsequent validation of that backup succeeded. It was 3 months later that I attempted the recovery using that backup with the same connection but accessing it via the Acronis Recovery CD. The WD Elements only has a usb3 connector. The successful recovery used another backup on another usb3 WD Passport and was also connected to the PC Via usb3 cable to a usb2 front port. I avoid the usb3 port because I found it unreliable.

I also checked my PC AND Elements for fragmentation and there was none. I then checked my PC C drive with chkdsk and "scan now." No problem files were found.