Size of backups on external hard disk

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 8

I regularly perform only full backups on a regular basis and have noticed that the difference in the size of the backups sent to my external hard drive seem very odd at times. The most recent backup, performed after saving many files on my pc since the previous backup, will nevertheless often be tens of thousands of kbs fewer than the previous backup. And in fact my most recent backup is about 500,000 kbs fewer than a backup I performed a month ago.
( I'm convinced that I did not delete that many files between the two backups. And I saved lots more files between doing the two backups.) Can you please advise? Thanks.

Wed, 05/05/2010 - 22:27
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Gwyn!

Welcome to Acronis Forum, it's pleasant to know you joined us!

I completely share your concern and will be glad to assist you.

Unfortunately due to the lack of information it is difficult to identify the reason, but I assume that it is related to the default exculsion of the temporary files.

Anyway I would suggest you to gather the following information: 

  1. Acronis Info from the machine in question
  2. Screenshot of both backups

After that please contact support directly. Keep in mind that should there be any procrastination with the reply, you can always specify me the case number, and we will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Thu, 05/06/2010 - 13:00
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 8
Comments: 8

Hello,
Thanks for the welcome and for your offer of help. However I have to tell you that Acronis Support have already told me that they can only help if I pay them money to sort out the problem. As I have already paid out good money for the program I'm relutant to do so . ( I'm a pensioner on a low income ! ) Will you be able to help without asking me for money I wonder? I do hope so.
Regards,
Gwyn
P.S. Re "screenshot of both backups", do you mean a screenshot showing the size of both backups on my external hard drive?

Thu, 05/06/2010 - 23:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 23
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Gwyn, the support you receive through this forum is FREE. Yana is part of Acronis support.

Thu, 05/06/2010 - 23:45
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