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so many problems and i am not allowed to ask a real Acronis employee, i have to use forum?

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why the - is live chat, email now and call now grayed out when I need support.
I don't want to use the live community. i have no idea how lowly educated this group of people is
i have been trying to access my acronis online backup for 2 years.
i want ALL of that data back.

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