So UNhappy with TI2010 and NO customer support
My old version actually WORKED, making it vastly superior to this one. Moreover, I had no idea when I "upgraded" to TI 2010, that their version of "customer support" is to essentially write a book on a forum. I'm reminded of how so many kids are fascinated with 'texting' when we have someting called a telephone. Of course, Acronis demands you pay for that "new, modern convenience!"
My notion of good customer support - you know, one that engenders repeat and referral business - is one that truly works for the client. Take ESET, for example, a company I've done business with for years for AV protection. Now there's an example of great customer service that Acronis would do well to emulate.
I wish I had the luxury of time to detail the problems I'm having with T2010, and then go back and forth...typing, typing, typing...to get to the root of the problem with a program that once worked just fine. To have no Customer Support via phone without paying for that, suffice it to say I won't be buying this or any Acronis product again. My drive should've been backed up hours ago, and I'm back to square one.
Hello Mike Dresden,
Thank you very much for your post. I will be happy to assist you.
To get the issue resolved, can you please describe the problem you are experiencing in more detail? Can you also let us know which build of our software you are using and if you are working in Windows or using Acronis bootable CD?
Please let me know if you have any other questions.
Thank you.
I bought T2010 in late 2009, after a long stretch of chemo and then moving. Consequently, I've not even treid to use the new version until now. Interestingly, I found my version was build 5055 - light years before 7046 - which I just installed with an incredible amount of hurdles.
For one, I have lots of very expensive software AND some not so expensive --- yet, all have UPDATE utilities! Naturally, Acronis didn't, so I went all over their site trying to update my software. What a convoluted mess. Lots of links to nowhere and endless loops until I finally found one where I was able to download the 'upgrade.' (Trust me, it's NOT under "My Accounts." That link took me to a page that says My Accounts, BUTTTTT it's NOT the same one you click in the sidebar. That page was entirely different!)
How this company can get things so wrong is beyond me. Frankly, I'm afraid to start a backup with their "new, improved version" because I'll probably not be able to use my laptop for the next 12 hours...that big 80GB HD with 35GB of data and all. LMAO or cry?
Please read prior post for reference. All I'm trying to do is create a complete backup of my C drive in a Sony laptop, with a mere 80GB HD and only about 35GB of data, as I keep it clean. Most my "stuff" resides on a large external HD, yet this laptop is "Operations Central." If something goes south on this laptop - for whatever reason - I need to be able to quickly restore the OS, programs, and settings right back to where they were previously. Quite frankly, that's the only reason I use Acronis, as I can quite easily backup data myself...without any utility whatsoever.
Issues?
* Why should this minimal task take 7, 8, 9 hours, while using 100% CPU?
* Why are logs out of sync chronologically?
* Why do they say, "priority changed to LOW?" (I sure as hell didn't do that!)
* Why is the date red (indicating "failed"), yet the program chugs along showing "progress??"
* Why is TI analyzing various other HD's, when the TASK is to create an image of C and put it on drive H?
* Why is there no Update function in TrueImage?
* Why are updates almost impossible to find on your web site?
Life needn't be made so difficult. I could continue, but though I'm a proficient typist, I'm not a fan of pecking out complex details on the keyboard. That's why God invented the telephone, and why Acronis should have phone support. They pay you to sit there and type, which takes more time than simply talking, which cuts to the chase far more efficiently. Resolving problems should be "Job #1" for Customer Service, and the smartest know this translates into repeat business, great PR, and the most effective word-of-mouth advertising.
Finally got it to backup after upgrading to v7046, though it took seven hours for an 80GB HD w/ 35GB of data, resulting in a .tib file of 24GB. Apparently, backing up a large desktop system with a 4-600GB HD would take days to accomplish. Since I'm considering buying another desktop, this concerns me all the more. Would like to hear from those who have large drives to back up. Tx~
Your times seem a bit long to me. Backing up ~80 GB to an external USB hard drive on my desktop (~6 year old Dell Dimension 8300) takes ~1.5 to 2 hours, running via bootable media (ISOLINUX or WinPE), with TI 2010 Home build 6053, normal compression.
I agree with your assessment of ATI 2010 and their so-called "Support". Fry's currently has a package on sale that includes Norton Ghost 15, Norton Utilities, and Norton Internet Security for $0.00 after rebates. Ghost 15 works flawlessly for me with Win 7/32 which is much, much more than I can say for ATI 2010 build 7046. Acronis certainly is blowing what had been a pretty good reputation. :-(
Hello,
Gary, thanks for sharing your experience with Acronis software.
Mike, we're really sorry for the difficulties you had with the Acronis software, let me assist you.
1. I may suggest you to check your drive for the errors, since the backup process shouldn't take that much time.
- Go to the Command Prompt (Start -> Run -> cmd);
- Enter the command:
chkdsk DISK: /r
where DISK is the drive letter of the partition you need to check. Please note that checking the C: drive may require you to reboot the machine.
2. Priority of the backup changes to low by default, you can change this behavior in Backup Options;
3. To find out why the date shows red I may suggest you to go to Tasks&Logs and check if there are any errors;
4. True Image analyzing all disks on its startup since it can't work with the corrupted drives;
5. As for the updates from the software itself and 'out of sync' issue: our developers are aware of those and they'll fix/add the features in the next builds/versions of Acronis True Image.
If there will be any issues with Acronis True Image 2010, please collect AcronisInfo and contact our support directly.
We'll be glad to assist you.
Thank you.