Solutions to existing support cases
HI,
I have two existing support cases open with Acronis Support. I have tried to contact them via e-mail to find out when these will be resolved. It is now the fourth month since reporting the first issue and the third month since reporting the second issue.
This is far to long to resolve issues which are present in TI2010 when did not happen in TI2009. These also include TI getting things wrong and flagging errors due to bugs in the code and nothing to do with the system I am using.
The two case numbers are:
00388119
00423945
I am running the latest TI2010 on Windows 7 and these two incidents cover a number of issues that make using TI 2010 interesting.
I look forward to seeing your reply ASAP.
Thanks

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Hi Ilya
Thanks for that - I have been contacted on one issue already I have also tried out the new CD that I was given to download - this is an improvement but it still has problems which I have already fed back.
We will see what happens
RayG
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Hi Ilya,
I have still heard nothing regarding case 00423945
Is anything supposed to be happening with this one?
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Another month has passed and still no resolution to the issues with TI2010. When can I expect a working version to be made available please?
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Hello RayG,
Once again, I'm really sorry for the delay with the response.
Case #00423945 was escalated to Tier2 to our Linux Expert. I've contacted T2 manager and your case will be handled today.
Please let me know if you need any additional assistance from my side.
Thank you.
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