Sometimes True Image 2010 takes much longer than usual to backup

Hello Cooper!

Thank you for opening the thread regarding this question. I understand your concern and will be glad to help you.

Unfortunately without sufficient diagnostic information it's impossible to identify the reason. UI have some thoughts, though, but I'd prefer to avoid guessing in this situation. It requires investigation.

Could you please provide us with the following data?

1. Acronis Info from the problem machine
2. Exact sequence of steps performed
3. Type of the backup (full/incremental/differential)
4. Defragmentation timeframes

This information will help us to identify and provide you with the clear explanation, and - if necessary - with a fix.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

1) AcronisInfo attached.
2) As far as the steps involved, I have 6 drives on the pc and they get backed up three at a time each night (not all together of course, one task at a time), alternately to one of two external drives. The computer turns on at 3 am and hibernates 10 minutes after the last acronis task has finished.
3) All the backups are full except for a daily incremental backup of the system drive. Slow downs happen only with full backups though.
4) Defrag is handled by Diskeeper in the background. The software should only perform defrag when the system is idle, so theoretically it's off during backup creation. At least that's how it's configured and advertised.

Let me know if the info is useful.

No more input on this?

Dear Cooper!

Thank you for your reply and for the information attached! Please accept my profound apologies for the delay with the response.

First of all I'd like to mention that I've checked the logs and they're absolutely clear, so there's nothing to worry about, backups are not affected.

The length of backup creation process could've been caused either by some process slowing down the performance or (in case it's an incremental) the fact that it was created after the defragmentation. (Defrag process changes the blocks on the drive, thus incremental has more information to backup).

Next time this inconvenience occurs, please gather

1. Recovery log
2. Procmon output

and contact support with this information attached - they will forward it directly to the Development team, and they will check what could've caused the problem and find a way to resolve it.

I'm sorry for it's taking so long, but be sure we'll do our best to sort it out in the shortest timeframes.

Let us know in case there's anything else we can help you with!

Thank you

Thanks, I'll try it out.