Specify Location of the Volume - Can't Cancel
I have Acronis True Image 2010 backing up to an external USB SATA dock, where I use a number of hard drives as rotating backups.
After I came back from vacation, and rebooted my PC, I found that Acronis gives me the error "Specify Location of the Volume 8" and three options--Browse, Retry, and Cancel.
If I select Browse, and browse to the location of the backup volume, selecting a file from it, it comes back to the "Specify" error again right afterwards. If I select Retry, I just get the error again after the click, and if I select Cancel, I get the same thing, the error again. Even if I hold down escape, making the dialog cancel over and over again, it never goes away.
I thus cannot get past this application modal dialog, even to just delete the scheduled backups it's trying to do.
Now why is it asking for Volume 8? I presume this was the volume address in the disk order that the USB dock was at when Acronis was last run or when the backup was setup. But surely they aren't using this as a disk ID? USB devlices change! Right now it's Disk 11. It has a drive letter assigned, same as before "Y". And the HD volume info is of course there and accessible form Windows (I am running Windows 7 pro.)
And why doesn't cancel actually cancel?
I can't do anything except Kill the Acronis processes, since I'm basically stuck at that point.
When I start it up again, I almost immediately end up at this dialog, stuck again.
Help.
Hi There
i posted a similar question and got a reply that worked, it might be worth taking a look ;-)
Thanks for the reply, but it doesn't work.
However, I can mount a backup image (of the new notebook) I created on drive C: with ATI 2010.
So either it has a problem with the ATI 2009 backup files or the problem is related to it being on the USB drive. I'm gonna copy the 2009 backup files onto drive C:, if I have enough space, and see if that works.
Hello all,
Let me address this situation.
Generally, the backup corruption is not tied to particular version of Acronis True Image Home.
Here are some general information regarding this issue:
Corrupted archives could be created because there are some bad sectors or unreadable data resides on your HDD.
Please perform the following operations:
-Check the disks for errors
Go to the Command Prompt (Start -> Run -> cmd)
Enter the command: "chkdsk DISK: /r"
where DISK is the partition letter you need to check. Please note, that
checking the C: drive may require you to reboot the machine.
-Change the backup location (for example save your backup to the internal HDD instead external)
-Please try to perform the operations using Acronis Bootable Media. To create it please follow: Tools -> Create bootable rescue media. Then boot your machine from it and you will be able to use Acronis True Image Home without booting any OS.
Acronis Bootable Rescue Media is a standalone version of Acronis True Image Home, burned onto a CD and based on a Linux operating system.
Also, it's useful to create the same backup again (to an internal drive) and validate it. If it creates fine - the corruption does not appear to be constant. This can be affected by RAM module malfunction.
Please do the following to make sure that the memory module of your machine is not corrupt as this can be the reason of the issue.
Please download the following archive:
* CD http://www.memtest.org/download/2.01/memtest86+-2.01.iso.zip
Unpack the archive and burn the unpacked ISO file to CD.
We recommend you to refer to the article if you are not familiar with ISO burning.
After that boot your PC from the CD and memtest will start automatically. When it is 100% completed (1 or 2 passes) please check it for the errors.
I'd like to make sure all your queries regarding Acronis products are resolved.
Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.
I think some of the Moderator responses to this group of issues are missing the main point.
It is not possible to do anything within Acronis (verify backups, recreate jobs etc. etc.) because you can't get past this error message, which pops up as soon as you start the software!
Pressing any of the options, including Cancel, just brings the error message back again.
Can you confirm that the only way of clearing this error message is to abort the program, uninstall and reinstall. I can't see any other way but it seems very unsatisfactory and it's a complete waste of my time if it's going to reoccur at some point.
Hello Simon,
Let me shed some more light on the issue.
This error message often occurs when your backup archive (or any volume of it) is corrupted. Alexander in the pervious comment to this thread has provided you with most common practices in such cases.
If it's not your case, could you please provide me with the exact sequence of actions you performed?
We are looking forward to hearing back from you at your earliest convenience.
Thank you.
Ilya,
I understand about the issues that cause, and your suggestions to resolve, this issue.
What I am saying is that there is nothing I can do about it since I can't regain control of Acronis.
The actions I am taking are pressing Cancel at the error message. And again. And again. And again. And again. etc. etc. forever.
The only way out is to abort the program from Windows Task Manager. Then when I restart Acronis the first thing that happens (without me having any chance to intervene) is that the error message reappears. I never get the chance to access any menu/interface options to try the things you suggest because this error message will just not go away.
Hello Simon,
Thanks for the clarification.
I may suggest you to re-install Acronis True Image to overcome the issue:
- Uninstall the software by the means of Acronis Clean Up utility;
- Download the latest build #9809 from your account on our web site;
- Install Acronis True Image once again.
Please reply to this thread if the issue still persists.
Thank you.
Hi There
I have logegd in to my account and the latest build for TI 2010 is 7046, you say that build #9809 is out??
Pete
My issue is similar but not identical to the one discussed so far in this thread.
I AM able to open Acronis TI Home 2010 but the issue of "Locate the volume with number '10'" and subsequent inability to Cancel occurs when I try to *open* any of the backup (.tib) files. The details:
I have a task scheduled to do an incremental backup daily. This worked fine until I shut the PC down for a few days but now no longer does.
What happens is this:
The task starts and gives me a “completed successfully” message.
I then go to the external hard drive (partition G:) to double-check the backup.
I use either My Computer > Open, or My Computer > Manage > Storage > Disk Management.
I open partition G: … works fine
I then open the backup folder … works fine.
The problem occurs at the next step, when I try to open the most recent backup file. I get the message “Locate the volume with number ‘10’” and Acronis hangs. I cannot cancel (when I hit Cancel, the same window pops up again) but must kill the task in Windows Task Manager.
I highest volume number I ever had was ‘2’.
I followed these suggestions made in thread “7395: Specify Location of the Volume - Can't Cancel”:
Installed the latest TI Home 2010 build (build 7,046)
Deleted the ‘archives.xml’ file and rebooted.
Deleted the scheduled task, ran the Scheduler utility and rebooted.
None of this made any difference.
How do I get back to being able to access my backup’ed data?
Thank you.
Brigitte
I have located another thread on this same problem ======== 5857: Message: Please locate the last volume of the backup keeps being asked ==== and will re-post my question there. That thread contains information from Support different than what is provided here.
A lot of customers' time is being wasted repeatedly asking for diagnostic information when the problem is very easy to re-create and has been reported by customers since November 2009, at least.
As a matter of fact, doing a VERY cursory search, I found 4 (four) more threads with the problem of "Specify volume location" and inability to Cancel out of that message loop. There may be more.
9287: ATI Home 2010 Validation problem "specify location of volume"
11033: Specify Location For Volume x
7399: Error: "Specify the location of the Volume 1"
9789: Backing Up--- NOT!
or delete old data files. Click Browse to specify volume location, Retry to try again, or click Cancel.:
Maybe Acronis could bother to determine whether they have one or more problems and consolidate their answers?
Thanks.
Brigitte
Hello,
Brigitte, in your particular case the issue most likely caused by the malfunction of Acronis Backup Archive Explorer. Could you please try to check created backup contents from within the software itself (i.e. mount or explore it)? Please check Chapter 17 of the User's Guide for more information on how to do it.
Pete, build #9809 is the latest one for Acronis True Image Home 2009.
Please reply to this thread if you have any additional questions.
Thank you.
Thanks for the clarification Ilya, but the reason i was confused is that i thought this thread was talking about TI 2010 not 2009!
Pete
Ilya,
Thank you for responding and your suggestions. When I tried to mount an image, I ran into more problems -- e.g., the “mount image” command did not appear in the drop-down menu.
When I then decided to try a Restore (of one folder only, for test purposes), I received more error messages (Locate Volume 10, or ‘file format not supported’).
Since I’ve spent way too many hours already on troubleshooting and applying the various recommended ‘fixes’, I went ahead and deleted all back-up folders on my external, USB-attached hard drive -- by re-formatting this particular partition -- and did a new full backup.
I am now able to explore the folders.
Let’s see what happens when the scheduled task to do an incremental backup tonight runs.
Thanks for your help.
Brigitte