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Startdelay doesn't work since build 6131

Thread needs solution

Hello,

since the new build 6131 my sheduled task => backup after booting pc with a startdelay from 10 minutes doesn't work anymore.

the startdelay sets automaticaly back to 0 minutes.

how can i solve this problem?

many thanks.

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Hello David,

Thank you for posting. I will do my best to help you.

I am very sorry to hear about this issue. I have forwarded it to our Testing Lab so that we can reproduce it. As soon as I hear from them I will get back to you.

Please let me know if you have additional questions.

Thank you.

delete.

The original post that was here, was deleted by mistake.

As best as I can regenerate the post . . .

The complaint was that Anton posted "I will do my best to help you", when NO help is available.

The English language expects that the statement from above WILL give the poster a solution and closure on the problem.

Please STOP USING; "Thank you for posting, I will do my best to help you”, if you are forwarding the issue to support". THIS IS NOT HELP!

The post went on to say that if ACRONIS was committed to and used ISO 9000 standards (and believed in the standards) ACRONIS would not have issued TIH 2012 and after they issued TIH 2012 v5045 and with the v6131 update, the problems would go away.

I apologize for my mistake.

Rick

Actually ISO 9000 and 9001 don't have anything to do with quality or actual standards, all it looks at is is there a procedure written down/documented and followed. It basically tells you that someone wrote a checklist on a checklist and that there is some trail to follow.

It is like assuming class 1 fruit and vegetables are superior than class 2, which is not the case either.

ISO 9000 and it's deriveratives annoy me intensely, they are, in reality, meaningless, much like company mission statements a whole bunch of words that sound impressive and mean nothing - another one of my bug bears.

You correct, BUT ONLY PARTLY correct.

ISO 9000 standards rely on companies to put in writing, a manual, that delineates the company policy on a specific product. It basically says "that if the company states that if it doesn't test" that the company complies with the standard.

However, the ISO 9000, ISO 14000 and other standards EXPECT companies that apply, HAVE A COMMITMENT to putting a quality in the market place and are NOT playing games. If the ACRONIS standards are "ROCK BOTTOM", ACRONIS has NO ONE or ANY DEPARTMENT responsible for a stable, good, great product, and will ever succeed in STOPPING A SHIPMENT.

I'm beginning to think that you, Colin B, is a company plant.

99% of your posts support ACRONIS when there is NOTHING to support.

The fact that you think ISO 9000 etc. annoy you means that you don't understand the ISSUES.

Simply, they are these.

With regard to quality:

1. Regardless of the commitment of the employees, quality WILL not happen if SENIOR Management or the board of directors do not buy in.

2. Problems will not be fixed UNTILL the problem is acknowledged.

3. Management will make the hard decisions to make sure that tomorrow is protected and that today's customers can achieve (in ACRONIS case) and make a security backup AS SOON AS TIH 2012 is installed, WITHOUT the many ACRONIS EXCUSES.

In the 1980's I put in place a CSA standard Z299. This was before ISO9000. I worked as the manufacturing manager of a small $25,000,000 Canadian medical electronics company. In the late 1980s, the United States began to impose rules on imported medical equipment from other countries, including Canada. The company in Oakville, Ontario was notified by the FDA (Food and Drug Administration) in Buffalo NY, that they were going to send and inspector from California to inspect the facility. The company would be billed for all costs. After an audit of 10 days, keep in mind that in the 1980s we were still using paper records, not computer records, the company passed. FDA checked our design, our rational, our conclusions, our ability to track components (ability to track a specific component to its manufacturing date) and our Engineering Change Orders and how new was tracked as well as recalls and updates when product was serviced.

The company passed with flying colours.

Move to today and Colin B thinks that ISO 9000 is part of the problem, not the solution.

If Colin B is a plant (and more and more I think he is) and whether or not ACRONIS is a Russian Company, the company will NOT SUCCED UNTIL the base issues are confronted.

After my term in the Medical Electronics industry, I ran the manufacturing department of a company that manufactured credit/debit authorization terminals. When Canada was using 256 bit encryption, and Australia and Germany were using 512 bit encryption and the US was using 32/64 bit encryption (VISA & Master Card& American Express) many of the programmers were from Russia, Ukraine, Poland and Romania. In case you haven't seen the news, Canadian banks do very well.

The issue here is whether ACRONIS management thinks that quality is important, and as a side issue is whether Colin B, who thinks that ISO 9000 is a bogus standard, should continue to be an objective spokesperson for ACRONIS.

Rick

@Rick

As a plant I'd like to be a succulent (Yucka perhaps) or something herbaceous (Ragwort, I think).

I work in the embedded Electronics industry and have also been around a number of medical device manufacturing companies in my work, and one in particular which is ISO 9001 certified had no bearing on the way it performed it's business, just pieces of paper to hide behind.

Colin B wrote:
. . . and one in particular which is ISO 9001 certified had no bearing on the way it performed it's business, just pieces of paper to hide behind.

I know of those companies, I was employed by them, but I managed to keep costs going down while pushing standards up.

Engineering, Software Development, and Manufacturing are always under pressure from marketing and senior management. Being part of mid-level management is not for the faint of heart. My family life took a hit, I spent too many hours at work, some days 14 to 16 hours, but when the product went out the door it didn't come back because of design issues or firmware/software bugs. The good news is that my wife and I celebrated 45 years of marriage last July. The bad news is that I got fired from one job because I refused to ship a product.

I don't think that anyone at ACRONIS had/has enough balls to say "we won't ship the product".

Dealing with ACRONIS is not fun. There is clearly too much crap.

Let us start again. You (Colin) obviously have not had any issues or serious issues with TIH 2012.

Since I learned to program at between 45 & 50 years of age, old for programmers, my assessment is that there are too many programmers that “NEED TO HAVE THEIR FINGERS BROKEN” and they need to be prevented from programming in the future.

To start again (again) a story (true):

I am new customer in the market for backup software because I don’t want to be exposed or in my case (my wife’s case) after a Seagate hard drive failed (Seagate 7200.11 series – actually several hard drives).

I purchased recovery software from Ontrack, and worked to recover 10% of approximately 50,000 photos that only existed on the local computer.

The Ontrack software identified all the files that needed to be recovered, BUT would not allow recovery until the complete hard drive had been scanned. The type of hard drive failure was such that it could never complete a hard drive scan and therefore it would never recover any files.

I then purchased a Seagate recovery program that would recover the files as it found them and managed to recover ALL files not already manually backed up. It took a lot of patience and between 50 and 100 reboots and eventually the drive was scrap, under warranty, but junk.

MOVE TO THE NEXT STAGE.

I purchased TIH 2010, and despite the odd hiccup, kept us (my wife’s photos and Photoshop edits) ahead of the curve.

I updated to TIH 2011 and had almost no issues until the 2 backup drives filled up and ACRONIS failed to send an email AND generated new scripts instead of removing older backups despite the fact that there were over 6 months worth of backups and old backups could have been deleted.

After uninstalling TIH 2011 and using Revo Uninstaller to cleanup the crap ACRONIS left behind, I reinstalled TIH 2011 and then set alarms in Microsoft Outlook to remind me to manually remove old backup files. TIH 2011 was set to an ACRONIS scheme of a backup and a few differentials (5 or 6) and then start over.

Move to September, 2011. I purchased TIH 2012. Logged on to ACRONIS forums, expecting only newbie issues and was surprised at the problems posted from customers who clearly weren’t new to this type of product and decided that the TIH 2012 I bought was a risk to the backup security system I had in place

Slice through to today!

Customers that have never used TIH anything are being told to uninstall TIH, reinstall TIH, reinstall TIH over the already installed program, or reinstall and use the repair feature in the program.

ENOUGH OF THIS SHIT! Since August 23, 2011 and the launch of TIH 2012, TIH 2012 is not reliable enough for ME to install on any of my computers (I bought a 3 licence pack).
I have TIH 2010 on an old computer and 2 TIH 2011 licences on 2 main computers.

TIH 2012 will get flushed down the toilet before I use it, until ACRONIS announces that I, us, we or anyone can install this product, and without any installation issues, can backup what I want, ON COMMAND – VIA A SCRPIT, have TIH 2012 work in accordance with the specification sheet posted by ACRONIS for any Windows Operating System from Windows XP to Windows 7.

To Colin;

Is this too much to ask?

Rick

Hello Rick and Colin,

Thank you for your posts.

Rick, we really appreciate your feedback. Please rest assured, I have forwarded your comments via our Customer Listening System to our Development and Management teams. We are constantly working on improving and upgrading our programs and if you feel that something is not working for you as it should, you can always contact our Support team directly. We will certainly help you with resolving any issue that you may have.

You can also submit your own feedback from this form or contact our Management team directly at managers@acronis.com

Let me know if you have additional questions please.

Thank you.