Startup Repair After Recover Image
Using CD based boot media on a Windows 7 laptop I am able to pre validate multiple backups (do daily) and get same issue after recovery is successful from different backups. The computer goes directly into Startup Repair and just sits there. I am replacing a hard drive that has bad sectors but is still functional with a larger hard drive. I've been using Acronis for years and never had issues with recovery. Any ideas? As a side note, my backup files get split at approx. 5GB and there's 5 files for each image backup.
Acronis does provide direct support on rcovery issues. Contact Acronis support via Live Chat or create a support ticket. Note the support topics along left margin of this forum.
Curious. Is your disk partitioned as MBR or GPT?
Thanks for the great info on recovery support...I tried the support options at 1:00am after hours of frustration and it told me it had expired and I had to use the Pay Per Incident process so I moved on to posting here. Here's some new information:
1. Confirmed it is partitioned using MBR (used Disk Management disk properties - partition style)
2. I went back to look at my backup settings and realized there was an unnamed 39MB partition (Healthy OEM) that was NOT being backed up. I have now selected that partition to be included.
3. I also discovered the "skip bad sector" option which was NOT selected before (I am doing the new hard drive because of bad sectors on the current drive). I have now selected that option.
I created a recovery disk using the current HD (which still works) and have obtained the correct 64-bit OS disks and will try restoring a newly made backup with my new selections. I am hoping the missing partition was the problem. If not, I'll try the recovery disk with the following commands: Bootrec /fixmbr
Bootrec /fixboot
Bootrec /rebuildbcd
And if that doesn't work I'll try the OS disks repair function.
Appreciate the help!!!
shelly,
The type of backup you want is illustrated in the first 3 pictures of link #2 below.
Go back to the support response, be sure to select you have a recovery problem in order to get the anytine support on recovery.
Have you treid checking the disk for disk errors?
command-prompt2.jpg
I hadn't run chkdsk as my experience (from years ago) and my IT guys experience is when sectors start going bad it's time to replace the HD (maybe that's a bad way to look at it). This is a machine that supports a complete business and I was pressed on time so I told them to buy a new disk and I'll press it in (this is for my folks). After realizing my error on assuming the entire disk was being backup up I changed the options to grab everything which matches what you have posted in your guide. I'll be going back this weekend to retry the new backup which I'm sure will work now that it actually has the boot files!
Again, thanks for the help.
Shelly,
The backup settings I have illustrated where the disk is the selection (picture 3) will cause the disk signature to be included within the backup for later transfer to a new disk. This is when the disk is selected withn in disk mode (picture 2)
If you keep the selection options within the partition mode and select each partition individually, the disk signature is not included within the backup so even though you made a backup of all the same partitons that is included within the disk image, there is a benefit to having a disk mode backup as compared to a partition mode backup.
Well I tried to restore a new backup with the disk selection and haveIthe same problem. Thoroughly perplexed now as I figured the missing partition was the issue. Guess its time for live chat help.
if you do not want to check the disk for disk errors, at least check the disk for file errors
CHKDSK C: /F
I'm nervous about messing up the current disk with the chkdsk functions but if you say there is no risk of that I'll do it and report back.
I cannot say there is no risk. Anytime you try to correct a problem, there is risk.
I do not kknow of any fix that does not have a risk.
This is embarrassing but I am posting it in hopes that it will help someone else who has done this and to apologize to GroverH for wasting his time. While I was dealing with the backup files I realized that I had a weekly backup labeled "Full Backup" and remembered the backup scheme I had originally set up to conserve space (doing a weekly "full backup" and daily backups that excluded the Windows folder and the Program Files folders). I had forgotten about the exclusions I had defined in my daily backups settings and even though I was selecting the full disk like GroverH recommends, the exclusions defined were my problem. Doing a "full" backup now which I'm sure will work...hard to restore an OS without any OS files! I'll post back as soon as I restore the new backup.
Shelly,
We all have had our share of "embarrassing moments." But, if you have not checked your disk for errors anytime in the recent past, now would be a good time to check where there are not issues. Call it preventive maintenance.