System Freezes Using Boot Disc...
I'm having trouble creating and verifying a disk image with ATI 2010 Home with the plus pack.
Recently, I have started having random blue screens and system freezes, where the system ramins on doesn't accept any input. I can't see any constant between the different crashes - I wasn't using the same software. Sometimes it's happened when I was downloading various files (for example) and other times it's happened when I started atempting to play video. This made me think that it was a video card (hardware, drivers etc.) issue, as that could occurr any time, especially when playing video, and could easily seem random.
At this point I decided that I was best to create a backup of my system drive and another partition on the same physical hdd, where I store my windows profies and other important files.
The first thing that I done was use a program called "ScanDefrag" which automates the scanning of partitions for errors followed by the defragmentation of the drives. I checked and defragged my system drive (C:) and the drive where my windows profiles are stored, which is a partition on the same physical hdd as my system drive.
Afterwards, I tried to create a backup of the two drives using ATI 2010 Home. It began processing the backup and gotten to about 11%, but I couldn't get the progress window to display. Right clicking on the system tray icon and clicking on "Status" wouldn't do anything and neither would right clicking on the task in the ATI window and clicking "Show Progress".
For this reason I decided to use Macrium Reflect so that I could view progress and get it to shut down when complete. Backing up the two drived to DVD-RW ended up proving troublesome, causing the system to freeze when it gotten near the end of backing up the system drive (C:) - I think it was about 1 minute from completing this drive and still had to start on the other partition.
I created boot discs for the two programs and firstly tried backing up the partitions using Macrium (I had already written "Macrium Reflect Backup Disc #" on the discs so this made sense) but couldnt get the Linux based Macrium discs to boot... so I tried with ATI 2010. I set it to backup the two partitions to another hard disk (a partition on a different physical disk) and left it going over night, telling it to shut down when complete. This morning the computer was still powered up, with ATI reporting that it was about two thirds of the way through verifying the backup of the partitions.
I admit that I don't think this is necessarily an issue with True Image itself, but with your knowledge of the inner workings of the software, I thought you may be able to point me in the direction of where the issues may be...
Thanks!

- Log in to post comments

Yep, I've definitely used a boot cd successfully prior to my recent issues. I'm pretty sure that I've used the"regular" boot cd to create a backup before aswell. I know for sure that I've booted from an actual ATI backup disc and restored from that.
I'm not sure about it being a driver issue, as the backup had been created and was being verified. Surely the issue would have arisen when the disc was booting if that was the case... ?
Anyway, I'll give the other ISO a try - do you happen to have a link? I'll have a proper look for it on the acronis site when I get home. I'm in work but just wanted to post a quick response.
- Log in to post comments

If it's worked before, then it's not likely the bootcd. More liekly a hardware issue. But if you made a backup, good chance you can restore once you have the problem fixed, whatever it is. Could be a s simple as a bad hdisk; those can present in lots of diff ways.
If you want the alternative bootcd. login to acronis.com. go to your registered products, and under the version of ati in question you'll see a bootcd iso that you can download and burn to cd.
- Log in to post comments

I've looked into this now and found that I was having memory problems - Memtest86 came up with 4 or 5 errors within 30 seconds of running it.
I removed each of my three memory sticks, wiped each of them and replaced them into the same slots, then everything worked. Must have been dust or something.
I'm not sure that this issue woudl have caused all of the troubles I was having with freezes/blue screens/etc. but at least the backup has completed successfuly now! :D
- Log in to post comments

Just to be safe, I'd run memtest overnight to make sure you don't have any more probs with the mem sticks.
- Log in to post comments