system state backup acronis not work :(

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 1

I am italian, sorry for my enghish.

i have update my acronis 2009 to acronis true image 2010.

and now the system state backup don't work :(, i save my data in a external LAN HD LACIE.

acronis write running....Complete 0% ...and don't run..if i click STOPm the popup come, ask me is i am sure...i click ok, but nothing....the process don't stop, stay in running mode, and i have rebot my pc for close acronis.

i use windows vista sp1, antivirus kaspesky..and acronis have all permission.

Sun, 09/27/2009 - 21:13
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello Marco,

Thank you for choosing Acronis Disk Backup Software.

Please accept our apologies for the delay with the response.

This can be cause by insufficient permissions for our program. Could you please disable Vista User Account Control?

Please do the following to disable UAC:
1. Go Start > Run, issue "msconfig" without quotation-marks and press [Enter].
2. In Tools select "Disable UAC"

Also, please temporarily disable your antiviral software and try to run the same backup.

Thank you.

Thu, 10/01/2009 - 08:38
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 2

Hi,

I have the trial version of True Image Home 2010 and I have the same issue. I'm interested in buying it if I can get this issue fixed. I have tried disabling UAC and my virus on my Vista machine and system state backups don't seem to work. Do you know when this will be fixed? I saw another thread that implied that this feature has been broke for a while on Vista.

Thanks,
Rob

Thu, 10/08/2009 - 01:55