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I attempted to start a backup and got the attached message. What is the other task that it is referring to?

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Hello Edward,

I will do everything possible in order to solve the issue you experience.

The error message indicates that another Acronis schedule task is executing at the moment. Please check it within the program from Tasks and Logs. If you can’t see any schedule tasks please do the following to solve the issue:

- Download the http://www.acronis.com/files/support/schedmgr.exe file ;

- Start the Command Prompt from Start -> Programs -> Accessories menu;

- Run the following commands in the folder you saved the file to:

schedmgr task zap

schedmgr service stop

schedmgr service uninstall

schedmgr service install

schedmgr service start

This should delete all the scheduled tasks on the PC. You should manage your scheduled tasks from the scratch.

Let us know if the issue persists or if you have any further questions.