Skip to main content

TI 12 works but with strange inconsistancies

Thread needs solution

Having used various versions of TI over the years generally without a problem yesterday I installed TI 12 on my W7 home Premium system and set about a test run.
I created a first trial backup which worked OK.
I then recovered that same backup without issue.
There are however two strange inconsistencies.

1. When I ran the recovery process a second time,from within the Acronis interface) no destination folders appeared (I am asked to choose recovery destination) and therefore the recovery activation button remained greyed out. Subsequent attempts to run the recovery process resulted in the destination folders appearing some times and not others.

2. If I access the recovery mode by right clicking on the actual saved archive and choosing recover the destination folders always appear allowing the recovery to proceed ..... BUT..... when I do right click as described the following screen showing the items available for recovery loads two,three,four and even five times. Once it has stopped this nonsense recovery can proceed.

Do these spooky inconsistencies come with the Halloween promotion or has anyone else experienced them

0 Users found this helpful

If you've run various versio of ati over the years without any problems at all, you're one lucky son of of a gun. ;) I assume you are referring to ati 2012 as ati 11 was the last numerically named version. ARe you running recovery formthe the boot cd or starting it from within windows?

Sorry to disappoint but yes I have had very little problem with any version of ATI and I use it a lot - not just when a catastrophe requires it.

Yes I am running 2012 and I have created a recovery CD but have not tried booting from it. I have generally found over the years that recovering from within Windows is successful 99% of the time. Also this was a clean install with no previous version of ATI installed on this particular machine.

Doesn't disappoint me; I was a bit surprised. I go back 7 prior versions myself and still use ati 10 on some older machines.

In any event, I'd try running recovery from the bootCD -- usually if one way doesn't work, the other one still will.

I have tried booting from the recovery CD and it does not want to accept my "C" drive as the restore location.
When I select the "C" drive it just asks for a new location - which must be the same scenario as no destination folder appearing when trying to restore from within windows.

Sounds awful but it could jsut be that one of the drivers didn't install properly--although that shouldn't affect the boot CD but the bootcd might not have the right driver so it could be two diff probs showing up. You could try with nearly everything turned off (use msconfig), then uninstalling and running the cleaner, then reinstal. then msconfic again for normal startup.

If that doesn't do it, contact Tech if you haven't already.

Four lengthy sessions on live chat

Downloaded and installed new drivers supplied by Tech

Even allowed brief remote access

All to no avail ...... refund forthcoming