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TI 2010 failed to work with windows 7 64

Thread needs solution

Hello,
I manage to test Acronis true Image 2010 FR for www.bhmag.fr

When I try to make a backup of partition C under 7, the soft hangs and a hard reboot is the only solution.
If I try to make a backup from the CD, then partitions C-D-E-F which are mounted on raid 0 are not seen.

Same computer than the one used with Vista 64 and Acronis 12, which worked :

Motherboard : Asus P5K-Premium (last bios)
4 HDD : 2 with Raid 0 Intel

Only changes are a clean installation of 7 64.

Any help will be much appreciated.

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Hello David,

I understand the question and will do everything possible from my side to solve the issue.

To solve the issue, install a special driver update with fixes on the machine:

Regarding the issue under Acronis bootable disc please download ISO image based on ISOLinux from your account under Registered Products and create Acronis bootable disc using third-party software. ISOLINUX Bootable Media is usually more up to date than the Acronis Loader one. This is due to the fact a new version of Acronis Bootable Media is uploaded to the website more frequently than regular product updates are released.

ISOLINUX Bootable Media has several boot parameters that may help overcome possible issues with booting. You can also set a specific VGA resolution in the ISOLINUX media if there an issue with the Graphical User Interface (GUI). Check the following article for more details.

Let me know the results.

Thank you.

Hello Dmitry,

Thanks for your help.
Unfortunately, I can't open the zip file. Seemed to be corrupted.
I'l try later with the ISOLINUX bootable iso then will come back to you.

Hello David,

Thank you for your response.

Please try to download the file again, the file is not broken.

Please this article for more information, it contains the solution and the explanation of the root cause. 

Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.