TI 2010 Validation of Backup fails every time

I think the problem is the NAS response time, could you try making an experimental sliced image to an internal or USB attached drive and see if the same problem happens. Just to see if you have general TI problem or indeed it is just the network side of things cocking up.

Colin,

thanks for your answer! I've just created a new (cloned) job for backing up to a local harddisk (the same partition which failed before) and will report back ASAP.

Back again!

unfortunately this did not change anything in the result. I've now used a local drive (internal, btw), the backup process was much quicker but the validation failed afterwards.
I've now assigned a drive letter to one of the partitions and I'm re-running the job. If this still fails, I will use CHKDSK and report back.

OK, CHKDSK did not find any error so I'm clueless at the moment, why validation fails.

To be honest I now even do not trust TI 2010 created backups at all because I cannot be sure that those backups will allow me to restore later. :-(

Answering myself now. It seems that the validation errors are a result of a memory problem in Windows 7. Windows 7 itself does not report anything alike even the memory test which can be performed from within the boot menu does not reveal anything special. I've now limited the available memory from 4GB to 2GB and four jobs out of 6 have finished without any failures.

So I'm now waiting for the rest to be finished and report back (hopefully) for the last time ;-)

Micky,

You might try downloading Memtest86+ and run it preferably overnight.  I find that it should make at least 15 passes.  I've attached the readme file.  If a memory module is bad it will take a bit of time to isolate the one that is at fault.  Note that in running this test there should be no errors detected.

http://www.memtest.org/#downiso

Thanks for this - I've done this already with the memory built in but MemTest86 did not find any errors. It must be a combination of those used memory modules I'm using.

Previously the modules have been installed in a second PC and I got some strange errors, too, when installing e.g. an update for a game, running under Windows XP Pro.

Some PCs are very critical when it comes to mixing memory. Even though the modules may be OK by themselves, they may not play nice together especially if their characteristics aren't absolutely identical.

Hello Micky,

Hi Dmitry,

thanks for the link to the chart - I already had a look at this before and with the replies here in this thread and the chart I started to have a look at my memory.

Hi Mickey,

I have also just come across this problem, I am using Window 7 build 7600 (RTM).

The fault I am experiencing is that I will do a backup of the windows drive to another internal drive and all seems to be completed ok, but when I do a validation test it says:

Operation with partition '0-0' was terminated. Details: The archive is corrupted. (0x70020). Tag = 0x9365D74A375E3EFD

I had this the first time I did a full backup and then all I did was re-test the backup and it passed with no problems.

I think this is a problem with the validation and not the actual backup.

Apart from trying to restore my PC from a backup is there another way to check the validation?

Headake wrote:

Apart from trying to restore my PC from a backup is there another way to check the validation?

You can try validation from the rescue CD.

I tried validating the backups from rescue CD and all backups are corrupt.

So I tried doing a full backup with the rescue CD and validated that backup and it still says the file is corrupt.

I was using a bartPE rescue CD as not all my drive are visable with the linux rescue CD.

Hmmmm not sure what is going on.

I have just upgraded from 2009 to 2010 and I still have the same fault (corrupt backups).

I have done a memory check and chkdsk /r and I still have problems.

Does anyone know why this is happening? I am seeing alot of other people with the same or a similar problem.

Just a thought but could this be a windows update? I only say this because people are saying it used to be fine and my first backup earlier this month also passed a validation test.

Is there any thing else I can try to fix the problem.

Please note that the backup only fails the validation, but it lets me mount the image and see all my files.

It will not let me restore an image to another drive as it just says backup corrupt.

I've been doing backups to an external USB drive on my laptop for a week and after reading this thread, I decided to try to validate my backups.  Well, they're all invalid.  I have redone a full backup several times, they all turned out corrupt.  The same USB drive hosts several VMWare virtual machines and none are corrupt.  I use this drive daily and never suffered any form of file corruption so I'm enclined to say that Acronis is wrong.  I tried validating from the CD as well, same result.

I am really losing trust in ATI 2010...

 I am also having the validation problem. It started about 5 months ago and all backups since then are corrupt. I have tried everything to get it to work but am going to give up and find an imaging software that works.

I was good while it lasted.

The plot thickens:

I tried a fresh install of windows 7 and created a full backup and this validated ok. I then did a validation test of a previous backup that had failed a validation test and this now passed. I started to proceed in installing my other software and then did another backup and tested the validation and now it failed. The software I installed was Trend Internet Security and my printer software + a sound and video driver. I unistalled Trend and the backup still fail, so I went back to the first backup. This restored my drive to before the software was installed, so I tried validating the backup I just used and it now says it is corrupt.

I have had a live chat with Acronis about this and told me to do the memory test and chkdsk /r which I have already done and then they suggested I take my PC to a IT shop to have all my hardware tested, I then told them that I am an IT technician and I have tested all the hardware.

I really like Acronis True Image and I have used it for years, but this is a bad bug in the software and I am losing faith in it, if this can not be fixed shortly I will have to ask for my money back.

Take the image to another PC and run the Validate routine there. Easiest to boot up the TI CD and validate but if it fails, install TI and do it in Windows to remove Linux issues.
This assumes nothing has screwed up your backup being tested. Make an image on the other PC and validate it - hopefully it will and then take it to your machine and validate it.

If you are copying the image onto different media for the test it might not be a bad idea to record the checksum before and after transfers just as an extra step to know the file you copied has not been altered from any reason. There are lots of free checksum programs around.

Anything can happen, of course, but I certainly wouldn't rule out hardware for your problem. Try removing and reinserting all your SATA cables just to humour me.

I imaged my computer unto a USB drive and then copied the image to a NAS (Dlink DNS-323).  So I have two copies of the same image.  Validating the image on the USB drive fails all the time.  Validating the same image on the NAS works.  Twice I deleted the image on the USB drive and copied the NAS image back on the USB drive, validating still won't work.

And I know that the USB drive is healthy.  If it was bad, I wouldn't be able to copy the image from it to the NAS.  Plus I have a dozen VMWare virtual machines that I use daily and never had corruption of any kind.  There's something funky about how ATI2010 accesses USB drives.

Hi Seekforever, I have tried changing the cables and I have tried saving the image to different drives. I am not sure why this keeps failing, I am systematically testing the backups but this is not my job to do this for Acronis.

I have paid for software that is not doing its job and I understand that bugs appear in new versions.

But it looks like from this forum that alot of people are experiencing that same problem.

All I want is a reason why this is happening and if there is a solution, fix it.

E.g. are the backups really corrupt? (it appears not, but I dont have the confidence to trust the backup I have)

I am not saying all this to you Seekforever and  appreciate all your suggestions, but I am getting very frustrated with Acronis and I really want a fix.

Well, it looks like the cycle is repeating itself. I started with Ghost, fell in love with it and then Symantec took over and severely overbloated it. Then I came across this new thing called True Image and have purchased the last 3 versions. I lived by it, until 2009 started reporting the same error as everyone else is having in that validation fails EVERYTIME. That is the reason I chose your software several years ago, because I could validate the backup and ensure my data was secure. My memory is just fine and I am running on XP SP3. I think Acronis needs to stop coming up with excuses and making people think it is their hardware. Your software is broke, now fix it before you have others like myself getting a refund.

Log files from 2009 and 2010 are attached.

Former Acronis customer,
Michael

I have found the boot disk, 2009 and 2010. came up with bad secters for my USB drive, All tests said it was OK and I am able to creat imiges and validate them from windows (Vista 32). As I have done two restores from the same USB drive with no problems there are more than one bug that needs sorting out!
This workes OK with the downloaded cd, why it should need a down load with a new version?.

I too have this The archive is corrupted. (0x70020) -problem. I took several full backups, and validation fail every time. I took full backup with Norton Ghost 15 and validation passed. I have tested memory with Windows own memory test and with Memtest86+ without errors, disk are chekcked with chkdsk. So it must be something to do with True Image?

I use Windows 7 x64, True Image Home 2010 build 7046.

Edit: tried to validate with rescue CD, without luck.

I reverted back to TI 2010 build 6053 and took full backup and validation succeed. So it is something with build 7046.

Bump...

Same problem here. All backups fail validation.
Same versions, Windows 7 x64, True Image Home 2010 build 7046.

Is this an acknowledged problem? is a fix due?

Paul Drew wrote:

Is this an acknowledged problem? is a fix due?

I do not think so, or at least it would be payable update, something like TI 2011.

eh, ? paid for.

I recently bought 2010 and it clearly doesn't work.
If all backup archives are "invalid" then the product is clearly useless. It does not serve the purpose for which it was sold, that being to create backup images and later to restore them.

So a fix, or my money back seems fair to me :)

To the last two posters.

Is the image being created on an internal or external harddrive, and is it USB or Firewire?

Are you able to either explore or mount the image?

If the image is created using the rescue CD does the validation problem still exist?

mines on a nas over gb ethernet. I can mount the image.
Haven't tried verification with a rescue CD at this point.

Paul,

I think the clue to your problem is the network, there have been some other posts about validating over ethernet. I'm not sure if it is resolvable or not.

If you can mount an image, then there is a 99.98% probability (not scientifically arrived at) that your image is OK for recovery.

The recovery CD is unlikely to make any difference if the network is the problem. However, at least you'll know if the rescue CD can see your drives and NAS which will be mighty helpful if you ever need to recover an image.

I am also having this problem but I can add something even more confusing to the mix. I have installed TI2010 build 7046 on three machines, all of them configured to do weekly OS disk/partition backups with incremental backups there after and with the Validation option turned on, and all to the same share on my Synology DS1010+ NAS over a 1Gbps network. I too am an IT geek that runs MemTest86+ for 24 hours every time I build a machine, so no need to go there. The performance is awesome over the network to a NAS in my opinion. OK.. now for the good stuff.

On two of the machines the OS disk successfully validates if I do a manual disk/partition backup, but on only one of them will the scheduled disk/partition backup successfully validate automatically. On another machine no matter how I do it the disk/partition backup will always fail, but on this third machine a file backup will always successfully validate. What I find interesting is that it appears to be host specific.

I have not tested all permutations yet but plan to soon.

Cheers,
Scott

Colin B wrote:

Is the image being created on an internal or external harddrive, and is it USB or Firewire?

I have internal SATA hd (both, source and destination).