TI 2010 will not install
I've been using TI v11 and after a tempting update offer from Acronis (offering TI and the Plus Pak for $39.95) i decided to update to TI 2010.
Neither TI or the Plus pak will install on either of my computers (one Win 7 and one XP) I have removed v11 first to no avail.
In Win 7 I get the error "APPCRASH" (for TrueImage2010.5055_s_en.exe) and on XP I get "Acronis True Image has encountered a problem and needs to close)
I would have contacted Acronis Technical help but never get a reply...or it comes after 3-4 weeks..
I also downloaded the file again from the link I was given in case there was a corruption...but got the same error message.
Any clues anyone please ?

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Thanks for the reply Scott
Normally, should I uninstall TI 11 before installing TI 2010? or is it OK to just install on top of v11
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Often it works to just install on top of the older version but many times not. It's wisest to make a backup of the iexisting setup. then, after using msconfig, do an uninstall. then install the new. then use msconfig to set things back to normal.
If yo uninstall the old and the new is an update versin, you'll need to enter the old and new serial numbers so be sure you have those in a safe, handy place before you begin uninstalling/installing.
You might also have to recreate your Managed tasks/schedules.
If you made a backup and you fell lucky, install fver the old and if it doesnt work, restore the backup and then try it with unistalling first.
This is usually the best way to "update" internet security suites also, btw, as well as other progs that clamp on deep in the OS.
Also, if you are having probs installing, it might be a good idea to run chkdsk. Although a wonky disk usually shows other causing other probs too.
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