TI 2012 opening windows freezes

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Posts: 1
Comments: 1

Have used Acronis True Image Home 2012 for some months now.
Now, all of a sudden, when I open TI Home 2012 the open screen comes up
with the 3 topics "Kind of the backup", "Recovery Timing" and "What is syncronization?"
(I have the German version, the 3 topics may spell different from what I translated)
and nothing more happens. As soon as I click on something the message at the topic of the opening screen "Acronis True Image Home" is being added by "Keine Rückmeldung" in German ("No feedback" or "No recation" in English), the mouse arrow changes in never ending circle symbol.

The error logs of Windows do not show any unnormal message.

I can only get out through the taskmanager by killing the process of TI.

I wonder if some Microsoft update is creating a conflict. This behaviour of TI 2012 happens all the times, so no random incident.

The installation file I used is ATIH2012_de-DE.exe, downloaded after full licence purchase in January 2012.

Deinstallation of TI 2012 including clean up of the registry and reinstallation did not resolve the issue.
Deinstallation of TI 2012 and installation of the latest 2012 release did not resolve the issue

Result: cannot use Acronis True Image Home 2012 any more.

Any idea of how to fix this is most welcome.

Thanks in advance

Frank

Mon, 09/24/2012 - 20:12
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Posts: 46
Comments: 2759

Frank,
You mentioned that you "cleaned up" the registry after removing 2012, did you use this utility http://kb.acronis.com/node/26545?
If not, remove/deinstall 2012, and then run the "Cleanup Utility" in the link. Follow the directions carefully. Then try installing 2012 again.
The latest version of 2012 (German Language) is build 7133 found here https://www.acronis.de/my/download/?ATIH2012_7133_de-DE.exe

PS. German to English translation for "Keine Rückmeldung" is "Not Responding".

Mon, 09/24/2012 - 21:11
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