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TI 2014: Try&Decide failed to accept changes with Reboot on Intel RAID

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I had been using Try&Decide of True Image 2014  multiple times on my machine featuring an Intel on-board RAID1, doing both, discards and accepts. But I always did accepts online. The first time when I tried to accept changes with reboot (the faster option, says help), it failed miserably (Acronis loader failed to apply changes ("unexpected error occurred"), corrupting the filesystem), so I had to restore the system from backup.

I also have a screen shot that I should send to "Acronis Customer Central", but it seems Acronis doesn't really care, because I'm not allowed to send anything to Acronis Support for my version. That's the bad thing with Acronis: It it works, you are lucky, if not you're a poor guy...

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Ulrich, sorry to hear about this issue with Try & Decide.

Unfortunately ATIH 2014 has been unsupported for some time by Acronis apart from using their Pay Per Incident support route, but doubt that they would fix any new bugs found in this old version - would direct you to use one of the supported versions.

I suspect that having the on-board RAID1 is the issue when trying to deal with TND changes at boot time as ATIH is booting into a temporary Linux OS environment (much the same as if you install/use Acronis System Recovery Manager ASRM or boot from the standard, linux based, Rescue Media) - where this does not have any support for RAID devices (unless the RAID is totally transparent and does not require loading any device drivers).

For information, RAID is not currently supported by any of the Acronis Rescue Media versions including 2017 unless the Rescue Media is created using WindowsPE and the Intel RST drivers are injected to the media.

In reply to by truwrikodrorow…

Acronis is trying co convince people that they produce professional products. For professional products the company should care about bugs for at least five years. Expecting the user to buy a new version every year does not match the users' expectations I'm afraid.

Despite of that I'd feel better if I actually were able to submit the screen shot somewhere.

And if the image used by Acronis Loader isn't able to use a RAID, why is the option to accept changes with reboot offered at all? At that time the system should know that the disk in on RAID...

Ulrich, please see KB 11681: Acronis True Image: RAID Support but be aware that this is mainly dealing with the ATIH application when being used within Windows.  My previous statements about RAID support in the Acronis Rescue Media still stands.

For your screen shot, you can still submit Feedback to Acronis via the tool in the ATIH GUI and also reference this forum topic in that feedback.