Skip to main content

TI Home 2009 Crashes On Startup

Thread needs solution

I just installed True Image Home 2009 on Win Vista Home Premium and when I launch the program, it crashes immediately.

I thought I would try again with a clean install, however when I tried to uninstall using Windows uninstall feature, the program isn't removed. I tried to uninstall at least five times getting the same result every time.

I tried to reinstall over the existing program and it still crashes.

Any suggestions?

Thanks,

Bill

0 Users found this helpful

Hello Bill,

Thank you for using Acronis Products

The issue needs a closer investigation I would recommend you open new support case here and attach the following diagnostic information.

To enable mini-dumps in Windows Vista please do the following:

- Right click on My Computer, choose Properties and go to the Advanced system settings

- Hit Settings in the Startup and Recovery box

- Choose Small memory dump in Write debugging information

- Close all the dialog windows by clicking OK buttons

- Reproduce the system crash

- The small dump file will be created in the directory chosen in the Small dump directory box.